To: Lex


I used the screen capture feature on AVS Video Editor Version 6.1.2.211 and the original YouTube video is not out of synch:

http://youtu.be/XK2ZdbVGGhc

Thank you for your response.

To: JKG59


Hello,

Please note, AVS Screen Capture is not designed to capture video from the Internet. It doesn't capture video from YouTube properly. We regret the inconvenience caused.

Best regards.

To: JKG59


Hi. There are actually softwares that can do this and is opensource on top of that. Some are web based too. Just giving you options.

To: gee_guevara@yahoo.com


I have the same exact problem. I believe the issue is the credits at the start of the movie. It seems to slow down the video resulting in out-of-sync audio.

To: TommyG


Have you tried editing the video without including the credit scroll? Does it work for you if you exclude it.
If it does them I will also remove the credits. I just want to make sure it can work for someone else before trying it myself.
In this way I will know if my results can compare to your results. Also, because my brain is fried at this point (I have been at it for hours now).

Thanks for the response.

Galo

Hello,

I just updated my subscription to unlimited (mostly because of AVS Video Converted).
I have an issue with AVS Video Editor v4.2.1.166, which I downloaded using your all-in-one download file. I even uninstalled just the AVS Video Editor and re-installed using the stand alone download on your site.

My system set-up is:
AMD Athlon 64 3800+ (2.40Ghz)
4Gb DDR-400 Ram (3.5Gb actually seen by WinXP)
WinXP Pro SP3
DirectX 9.0c

I have video on the DVD-R that was originally shot using a miniDV camcorder, then captured, edited and burned on a Mac using Final Cut. The DVD-R plays with no problems on 99.9% of the dvd players and all PC's, so I know there is no problem coming from this source.

Using AVS Video Converter (v6.3.1.367), I converted one of the tracks directly from the DVD-R to an MPEG2 file (3min video - 1 of 9 tracks on the DVD-R). I kept all the same parameters from the input source into the output file, except that I changed from 720x480 res and LPCM audio to 640x480 res and MP3 audio (see attached image - AVS Video Converter DVD to MPEG2 conversion.jpg). The resulting output file plays perfectly on all my PC's players (AVS Media Player / VLC Media Player / Nero 8 Player / Windows Media Player).

Using AVS Video Editor, I create a new project and use the file I created as the video to edit. Keep in mind that the file had no problems playing back on all my player, and even plays back nicely in the AVS Video Editor's preview screen (see attached image that shows the file - Results of MPEG2 conversion.jpg). All I edited was the brightness of the video to make it not as dark, and tweaked the equalizer for better audio (the video is of my band playing live at a club). I also add a quick 5sec credit scroll (about 6 lines) to begin a few seconds after the start of the video. At this point I can preview the movie with no problems. I then save the edited video as a new MPEG2 movie, and make sure to keep all the same parameters as the original MPEG2 file used (no changes). AVS Video Editor completes the rendering of a new file with no problems.

Now is where the problem surfaces. The issue is in playing back the new movie file. The video seems to be smooth and at the same speed as the original. But the audio is scratchy, staticy, distorted, on-off, and completely out of sync and much slower then the movements on the video.

I have re-installed the program and even set the priority in the settings menu to high, with no results. I have tried saving the new movie using some of the different pre-set with no results. The funny thing is that I created a new "TEST" movie using the same MPEG2 file. Only this time I made no edits at all. I then saved it as a new movie, and it plays back fine. So something is going on when you actually make edits.

If you would like, I can send you all the video files so you can better trouble shoot.

Thank you in advance.

Galo

gguevara:

If you would like, I can send you all the video files so you can better trouble shoot.

That'd be great. The instruction has already been sent to you on the support page. Also we'd need the screenshot of the program interface showing all the functions used in your project.

Thank you

Hello,

I replied back to the email on the support page (sent to Vlad). Within this email I posted screen shots as you requested.
I am also trying to upload the mpeg source file and resulting movie files to your ftp, per the instructions (as well as the project file).

The link and the user name & password are not working. I also tried using the recommended filezilla application.
Can you please get back to me on how to upload the files to your ftp.
And can you also confirm you received my reply email with screen shots on the support page (sent on 8/26/09).

Thanks,
gguevara

To: gguevara

OK, we'll get back to you on the support page promptly.

Regards

Hello gguevara and nadin,

I am very much interested in this issue since I face the same problem.

Putting together a musical performance, I separated the work on act 1 and act 2. The video for act 1 turned great. The one for act 2 is having problem with the syncro of the sound track and the video. It starts at the proper time, the quality is good, but then it slowely gets behind as if it was going slower than the video... I checked the frequency, the bit rate, and all different parameters I could but nothing seems to work.

Did you manage to solve gguevara's problem?

Thanks
Patrick

amp.schmitt@wanadoo.fr:

The one for act 2 is having problem with the syncro of the sound track and the video. It starts at the proper time, the quality is good, but then it slowely gets behind as if it was going slower than the video...

Please use the updated version of the program which has just become available on our website. When you play the original video in a player on your PC, is the video played fine? Does it get desynzhronized when you preview it in AVS Video Editor / after you use trim or any other functions / when you save the movie? Describe your actions step by step and specify the format of the files.

Hope to hear from you soon

Hello Nadin,

Thank you so much for your prompt reply! Unfortunately, the new version of Editor seems to carry on the same problem: I still end up with a syncro problem. I have to say I am getting angry since it is now 1 1/2 day I am stucked here, no need to say that the whole montage was already a few days work and I'd hate to have done all for nothing. I really appreciate to help in solving this issue.

The only thing that changed between the time I edited the first act and this one is a change of screen. After setting up a new screen, I had a problem with the preview that did not work. I managed to find out that some of the original video files had been corrupted. How, I don't know, but after re-capturing the sequences and cutting them again in the timeline, that problem was solved.

The original videos all work fine. They all are DV types. The soundtrack is split from the videos and coupled with an instrumental to enhance the performance. It end up being a regular mp3 file, 44.1 mhz, just like the videos.

I tried to edit using different frequencies, bitrates, image size, well tried to figit with basically all different parameters but nothing seems to change except the time the video needs to be edited.

In the preview screen, there is no desyncro. I tried to play the edited version in another player, and the syncro problem is definitively there! I don't know what other parameters I should tell you about, please let me know...

Definitively hoping to hear from you soon!!!

Regards
Patrick

Some more elements... maybe... I tried to edit the movie into a wmv format. It took about 17 hours (for a 59 minutes movie) and 5 seconds before the end I saw an error msg (attached is a screen capture of the message). Despite the msg, it seems the editing went to then end since I could view the wmv movie. And it does have the same probelm of syncro between audio and video.

I hope it helps...

amp.schmitt@wanadoo.fr:

It took about 17 hours (for a 59 minutes movie) and 5 seconds before the end I saw an error msg (attached is a screen capture of the message).

Error 12 occurs when there is not enough space on disc C: for saving the temporary files. To avoid this error, you need to free up some space on disc C: or redirect temp files to another hard disc.

Please import only one DV file into the program and save it to WMV or any other format. If the problem persists, we'd need this original DV file in order to correct the problem. I will send you the appropriate instruction on the support page.

Regards

Hello Nadin,

I am copying the DV file as I am typing this new msg.

The free space isue has been solved, thanks. Unfortunately it was not really a problem, since the playing of the WMV file showed the same syncro problem as the AVI edited ones.

It took me some times to get back to you because I was trying a few things from my end, trying to figure out what is different between the time I worked on act1 and now working on act2: although I have 4 different sources (4 different cameras) I am using the same DV captures AVI files, the soundtrack has been remastered through the same processes and equipment, and it cannot be a problem of length of movie since act1 is 1:30 hours, act2 is "only" 59 min...

Anyhow, I tried the following things:
- use a soundtrack of 44100Hz instead of 48000Hz (act1 was a 48kHz)
- since all cameras did not record as 48kHz, I tried to remove some of the pics from one source, replaced by pics from a 48kHz (although all cameras work on a 25 fps rate)
- try to edit with different parameters
AND it all came to the same result: perfect syncro in the preview screen, and off syncro as an edited result.

So I also tried your suggestion of starting a new project, downloading only one DV file, and trying to combine it with either soundtrack (44,1 or 48 kHz). This is where I really get confused: even in the preview screen, it is well syncro at the begining and gets off as the movie plays on!

I wonder if I should also send a soundtrack file, but as I checked how the downloading of the AVI was doing, I just saw it still needs more than 12 hours!!! I will send another msg when the download is done.

I thank you for your support in this burning issue, I am getting quite nervous about not being able to hand over the project as I promessed.

regards
Patrick

PS: a copy of this msg has been sent through the support page.

Hello Nadin,

This msg to tell you that the file has been transfered...

Meanwhile, I am still figitting with the editing process, and did notice something akward: one of the scene is a little longer (1:30.000), cut from a 48kHz DV capture, and yet, combined with a 48kHz soundtrack, it is syncro at the begining but not anymore at the end...

I do wish you luck!
Regards
Patrick

Hello Nadin,

The only way I could think of to have the thing working was to write down the time difference between video and sound on the edited version, but working like that, I have to wait 45 minutes each time I do some correction (for a new edited version to be created). This is madness...

I really do hope you'll have some good news on how to fix this situation. I surely thank you for trying to help me in this matter... Unfortunately I am running out of options!

Regards
Patrick

To: amp.schmitt@wanadoo.fr

We have received your AVI file, thank you, but unfortunately, using this one file we cannot do the appropriate testing. I'll explain why.
You write:

amp.schmitt@wanadoo.fr:

The soundtrack is split from the videos and coupled with an instrumental to enhance the performance. It end up being a regular mp3 file, 44.1 mhz, just like the videos.

So if you take the video file you have sent to us and the soundtrack (audio extracted from this exact video file plus the instrumental added) and combine them in AVS Video Editor, you notice no desync problems in the preview window, but as soon as you save the video, the music and the video are not in sync anymore, is this correct? The fact is, in order to reproduce this issue, we need the soundtrack for this particular video clip you have sent. Please could you zip and attach the .mp3 file here or upload it to FTP. We'll get back to you promptly as soon as we receive the file and manage to reproduce the bug.

Additionally, specify the exact preset you select when saving the video to WMV in AVS Video Editor.

Thank you

Hello Nadin,

Can some please confirm if they have received my files to your FTP server (as per your request on the support site).
I sent the folder on Sept. 05, 2009. The folder name is Galo J Guevara.

If someone can confirm they have received them (or not), I will know someone is working on the issue. If you have not received the folder, I can re-submit.

I see that there are others with similar issues.

Thanks,
Galo

gguevara:

Can some please confirm if they have received my files to your FTP server (as per your request on the support site). I sent the folder on Sept. 05, 2009. The folder name is Galo J Guevara.

We have received the files. At the moment they are being tested. I will inform you as soon as there are any results.

Regards