Some 6 weeks ago, I bought 2 licences for 2 computers (Vista 32-bit, Win7 64-bit), which I am using for converting videos with AVS Video Converter. So far, I had no problems at all, but all of a sudden, since installing the recent rather large Microsoft Update packages yesterday, I have major problems on both computers. The AVS Video Converter would no longer convert m2ts-files, but rather produce the error message "External exception EEFFACE" in a large number of small windows on Win7, and on Vista the conversion simply stops after a few seconds, saying "the conversion is finished".
On Vista, I am using version 8.0.4.495, on Win7 I have updated to the latest version 8.1.1.509.
What can to do to get the problem solved, or does the problem really occur in context with the latest Microsoft Updates (no idea what else it could be) - than AVS would have to take action.
Thanks for help in advance.

To: Erich56


Hello,

Your request was answered at our support system http://support.avs4you.com/login.aspx

Best regards.

it all worked for me fine for some time, until today i got this eefface error and the other with with numbers, all after i have tried to open a .ts file recorded from satellite, and until today all worked fine. i tried all the clean reinstalling, with no success. anything else i can do or just to give up on this softawre which seemd decent unti today?

ujo1929:

it all worked for me fine for some time, until today i got this eefface error and the other with with numbers, all after i have tried to open a .ts file recorded from satellite, and until today all worked fine. i tried all the clean reinstalling, with no success. anything else i can do or just to give up on this softawre which seemd decent unti today?

oh, i was talking about video converter, but all the same. i'm running xp pro sp3.

i have also run the repair function, all the dlls say success in green, but the problem is still there.

http://imageshack.us/a/img411/9452/69202337.jpg

To: ujo1929

Hello,

Please find the answer to your requests in our Support System.