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All the forums  »  Video Conversion, Editing and Playback  »  Codec IMM4 not detect by video converter
Posts: 7
Registered: 09.02.2015
11.02.15 11:42:52
I'm runnnig windows 7 64 pro and the 9.1 version of video converter. I've install 4 diferent version of IMM4 Codec and video converter still says "ACM video codec is not installed. Codec name: IMM4.

i know it corectly install, i can play my files in Windows media player et also GSPOT says it is installed.

Any idea?
Nat
Posts: 2364
Registered: 03.07.2008
16.02.15 07:37:54
To: sdallaire

Dear user,

Please try to download and install the codec attached.

Then use the program and inform about the result please.

Kind regards
Attached files:
Posts: 7
Registered: 09.02.2015
16.02.15 11:51:31
To: Nat
I downloaded the file ans installed it. Same problem. Still says codec not installed!

What's next

thanks
Nat
Posts: 2364
Registered: 03.07.2008
18.02.15 13:53:29
To: sdallaire

Dear user,

We need the file with the mentioned codec. Please upload it to our FTP server.

Please find the detailed instructions on how to upload it in AVS Support System.

Please let us know as soon as the file is uploaded.

Kind regards
Posts: 7
Registered: 09.02.2015
23.02.15 18:55:36
To: Nat
Upload done :)
Posts: 7
Registered: 09.02.2015
23.03.15 14:25:02
To: sdallaire
Nat , What's next ?
Nat
Posts: 2364
Registered: 03.07.2008
24.03.15 13:22:54
To: sdallaire

Dear user,

I am sorry for the delay in reply.

Our developers are working now on the problem. I will let you know as soon as it is resolved.

Thank you for your patience and cooperation.

Kind regards
Posts: 7
Registered: 09.02.2015
04.05.15 15:53:33
To: Nat
Nat, any answer yet?
Administrator
Posts: 98
Registered: 12.07.2011
08.05.15 12:57:15
To: sdallaire

Hi!

Please find attached the *.zip file >> download it >> unzip and install the *.exe file on your PC >> reboot your PC >> launch AVS application >> try to work with your video file.

Let me know about the result!

Kind regards
Attached files:
296.73 KB
Posts: 7
Registered: 09.02.2015
12.05.15 14:19:04
To: Lynxy
I've tried what you said, but same problem! Now what's next?

Thanks
Nat
Posts: 2364
Registered: 03.07.2008
14.05.15 14:48:20
To: sdallaire

Dear user,

Please try to do the following: save the file from the attachment your harddrive: C:\Program Files\Common Files\AVSMedia\ActiveX.
Replace the existing file with the new one.

Then repair AVS files and try to import the file once again.

Kind regards
Attached files:
Posts: 7
Registered: 09.02.2015
19.05.15 11:52:52
To: Nat
Yes! It is working. Thanks a lot for your solution. Thanks again to your team!
Nat
Posts: 2364
Registered: 03.07.2008
19.05.15 14:53:26
To: sdallaire

Dear user,

I am glad the issue is resolved.

Please let me know if I can be of any further assistance to you.

Kind regards
Posts: 83
Registered: 01.07.2015
01.07.15 18:42:21
Thanks for the steps Nat. By the way, what might have caused this? I mean, from the steps, we need to do a copy paste at program files.
Nat
Posts: 2364
Registered: 03.07.2008
02.07.15 13:43:20
To: joelmch

Dear user,

That was an AVS component necessary for the codeck support in AVS applications.

Please let me know if I can be of any further assistance to you.

Kind regards
All the forums  »  Video Conversion, Editing and Playback  »  Codec IMM4 not detect by video converter
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