Hey,

I'm trying to convert a MKV file to AVI, after purchasing the license, and I get a File Format Error when I try and load the source file. Any help would appreciated.

Thanks

To: Nameviolated


Can you also please post the exact file format error that you get?

To: Nameviolated

Dear user,

Please specify the program you use and its version.

Do you have any problems with any other files of the same and different format?

Can you playback the file your are trying to convert on any of your PC players without any problems?

Thank you for the information.

Kind regards

Hey,

I'm trying to convert a MKV file that plays well on my laptop to a AVI so I can play it on the TV. But when I select the file I get an error message the the file format is not valid.

Any help would be appreciated.

Thanks

To: Nameviolated

Dear user,

Please see my post above.

Kind regards

To: Nat


Hi... I'm having the same issue.

I'm using AVS 8.5. Trying to open .mkv files to convert to .mp4, but when I try open the file on AVS I get the message:

"The Following errors occurred while opening files:
File.mkv - File format error."

The weird thing is that I already converted some .mkv files. When trying those again they open normally.

IMPORTANT thing is... The files are NOT corrupted in any way. I'm made sure of.

The .mkv file is encoded with H264+AAC 10bit...

Now thinking... I think that only 10 bits mkv files are giving this error, as 8 bits not, but I'm not sure.

If you can help me, I would appreciate.

Thank you.

To: MateusMat

Dear user,

If you can please upload one of your .mkv files to our FTP server so we could test them and analyse the problem.

I will send you the instructions on how to do it via AVS Support System.

Please use your e-mail and forum password to log in.

Thank you for cooperation.

Kind regards

To: Nat


File Uploaded with my nickname.

To: MateusMat

Dear user,

We have tested the file you have send.

You have been assisted in AVS Support System.

Please let me know if I can be of any further assistance to you.

Kind regards