I just re-installed the video editor because I thought that would help with my problem: I am trying to cut (edit) MP4 movies, but the video does not display at normal speed. Looks like the audio is also not in synch with the movie. Not sure if there is something I can do to solve this issue...I really need to use this program very urgently so please HELLLLLPPPPPP!!!

To: snesie

Dear user,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest version of AVS Video Editor, install it and try to use:
http://avs4you.com/downloads.aspx

Inform about the result.

Best regards.

To: Nat
I already did that 3 times and still the same result unfortunately. Any other suggestions? The audio still does not match the video and the video is playing too slow . Thanks!

To: snesie

Dear user,

Thank you for the information.

To analyse the problem we need your source file, please upload it to our FTP server.

I send you the instructions on how to upload it via AVS Sypport System, please use your e-mail and forum password to log in and track the answer.

Thank you for cooperation.

Kind regards