Hi,

I recently downloaded and bought AVS Video Converter, but I'm having some issues right now!

When I add a file for conversion (.MKV) It starts converting but It pops up a error after a while saying;

Access violation at adress 0051746A in module 'AVSVideoConverter.exe'. Read of address 00000028

I'm trying to convert the (.mkv) file to fit my ipad! I've been following the instructions for converting files into ipad format.

Thankful for any help!

Regards, Jonas

Hi,

I tried another file, this time (.avi) I'm trying to convert it to Ipad format, and it starts converting but after about 70% it stops and says;

An Internal error has been encountered (code: 65536). Please contact our support staff if this error persists.

Thanks

Regards, Jonas

To: JNyggan

Dear Jonas,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

If it does not solve the issue please contact us again and specify your PC configuration.

Best regards.