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Posts: 1
Registered: 17.06.2013
17.06.13 08:57:30
Whenever I try to open a .mkv file, the converter says it is loading the video and freezes. Help?
Nat
Posts: 2364
Registered: 03.07.2008
18.06.13 07:45:38
To: khdasdasd

Dear user,

To avoid the problem please try to completely uninstall AVS4YOU software from your PC following precisely the instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download and install the latest version of AVS Video Editor from our website:
http://avs4you.com/downloads.aspx

Try to convert your file once again and inform about the result.

Kind regards
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