My DVD/CD drive will not recognize blank dvd discs. It plays DVD discs ok. It plays CD disks ok. It recognizes and writes to blank CD discs. Since it will not recognize blank DVD discs anymore, I can not burn my final projects to blank DVD media. It is not the media. Drive was working fine before software installation.

To: User76549

Hello,

We have contacted you in Online Support System:
http://support.avs4you.com/Support.aspx

Best regards

To: User76549


Hi. Sorry to bump up this old post but this problem seems to be common. would like to ask on how this was resolved please.

To: doncht

Dear user,

Please try to completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download and install the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx

If it does not solve the issue please contact us again, and try to provide some additional information:
- specify the type of the DVD disks you use;
- specify whether you can burn disks in programs other than AVS Software;
- open "My computer" and attach a screenshot of all the disks.

Thank you for cooperation.

Best regards