Recorded streaming video, let's say 45 mins, as a .wmv file on my pc. Only apx 40 mins is imported, the rest of the file doesn't exist, as far as Editor 6.2 is concerned. Earlier version 4 (on Vista OS) however does not show this restriction and imports the full length. The strange thing is that it doesn't happen with each file (possibly depending on the length), but also a 20 mins may be cut off. OS is Win7, the Temp directory is 716.45 Gb and I am confused...

To: jjvanka

Hello,

We need your source file for analysis.

The instructions on uploading the file were sent to you in Online Support System:
http://support.avs4you.com/Support.aspx

Best regards

To: Esther

Sent.

To: jjvanka

Hello,

Thank you for uploading the file.
We have forwarded it to our Testing department for analysis.

As soon as the results are ready, we will let you know.

Best regards

To: Esther

It looks like the problems were caused during the installation of a number of AVS progs in one go. The good old method of 'uninstall everything' (Support's advice) did the trick and the Editor now works fine. I'll install the rest of the software one by one and very carefully during the coming weeks.

To: jjvanka

Hello,

We are glad that the issue is resolved.

Best regards

To: Esther

Actually it's not. The symptoms returned within 24 hrs. So, as there seems no cure I realized to be out of options. I Revoed my pc of all AVS and re-installed Editor 4.2.1.188. This implies that I don't have to bother about future versions of this excellent program. Just like me Win7 x64 has no problems with the older AVS software (which's interface is much more to my liking anyway), so I stay a 'happy customer' for years to come.