Hi.

I've been using AVS Video Editor for approximately one month every day without any errors. However lately the program, which I bought, is crashing. Not exactly sure what triggers the crash, but it's usually after I've made a few scenes and try to play them back.

I thought perhaps I had some weird spyware/virus/whatever that was causing the problem since the video editor hadn't crashed in the past. . .but I reformatted and reinstalled AVS 6.1 Video Editor and it still crashes. At this point, I'm crying and having to buy lots of boxes of tissues ;).

I've checked the forum and it's related suggestions but nothing seems to help.

Things I've tried:

--Reinstalling AVS Video 6.1
--Repairing Installation
--Task Manager and Un-clicking one of the CPUs
--Opening the Program as "Admin"
--Reformatting Hard Drive

Please help! :) Also I've attached some information that should prove useful.

To: nxixcxk


More information attached below.

To: nxixcxk


Hello,

Your request was processed at our support system:
http://support.avs4you.com

Best regards.

To: Lex


Awesome, got the fast response. Thanks for the help.

-Nick

To: nxixcxk


You are welcome!

To: Lex


Hi Lex. I've attached a bug report for the constant AVS Video Editor crashes. I would have done this sooner but I had to download windows live mail b/c google chrome and windows 7 are retarded.

Also, I love AVS and I think it's user friendly, but if we're not able to resolve this issue I'd like a refund, as I think I've reached my toleration tipping point. =/

Thanks!
Nick

To: nxixcxk


Hello Nick,

Please check your account at the support system.

Best regards.