Hi, Just new here.

I bought this software to use with my new video camera. When I try to import files from SD memory card it starts importing then I get the error message all over the screen. File type is AVCHD. I can import one file, problems occur when I try to import more. I am using windows 7.

I would be grateful if someone can shed some light on this.

Thx

To: isladeiona

Hello,

First of all please use the latest version AVS Video Editor 5.2., which can be downloaded here.

Also, I would recommend you copy files from your SD card to hard drive firstly, and then open in AVS Video Editor from hard drive.

I hope it helps.

Regards.

To: Vlad

Upgraded to latest version
import the first video clip , multi-trim, and save fine (.MOD)
attempt to do another it errors and freezes the application (many of the same error windows )

To: atrickett


I would recommend you to reinstall all the programs following the instructions here.

If it does not solve the issue, please specify your PC configuration - Operating System, CPU, Ram?

Regards.

I installed the latest version 5 today, which apparently was a mistake. I am trying to start a new project and after the first couple of imported photos or video clips I get error notices and the only thing I can do is to force the editor to close I have tried saving the program after each item is imported, but when the program is restarted, almost everything include in the last save before the error notice is gone.

The error notice I am getting now is "external exception EEFFACE". When I click "ok" it doesn't close, it stays open and adds another. Same if I click on the X in upper right corner.

Based my few minutes with version 5+, this seems to be a buggy one.

To: kendp


What I am trying now is to import one or two items, save the program, and close the program. At least doing this, so far when I restart the editor what I have saved is still there.

But I am sure this is not what AVS intended to be done.

To: kendp


Please try reinstalling the program per instructions in post above. If it does not solve the issue, please specify your PC configuration - OS, CPU, Ram. Also, what is the format of images and video clips you are importing into AVS Video Editor?

Hi there

I've been using AVS now for about 4 months or so with no issues until yesterday. After working in AVS Video Editor for a while, i get the error message: "External Exception EEFFACE". This happens at random - sometimes after a few minutes sometimes after 15-20 minutes. I can't seem to pinpoint a trigger setting off the error. Also I should mention the error repeats itself, endlessly it seems as about 1000 error messages pop up, all saying "External Exception EEFFACE". Only way to close the program is to end task via task manager.

I tried uninstalling the program (was using 5.0 or whatever the lastest version was before 6.0). I cleared all my registry files/folders as well and did the update to 6.0 last night as it is the most recent version. 6.0 produced the same error message. I uninstalled/cleared my registry files/restarted/re-installed AGAIN and I still get the error messages.

PC specs: Windows 7 Home Premium 64-bit ed on:

Intel i5-2500k @ 4.0ghz
Asus P8P67 Pro Motherboard
CoolerMaster Hyper212+ Heatsink - CPU @ 37C Idle, 57C Load
8gb G.Skill Ripjaws X DDR3-1600 RAM
MSI Geforce GTX 570 OC Fermi @ 1.2 gb 4.2 Ghz
1x Crucial RealSSD 64gb SSD
1x Caviar Black 1tb HDD
Corsair HX 850w PSU


note: when I install AVS Video Editor - I've installed it to my HDD as I'm trying to keep my SSD clear of any non-OS programs. I don't believe this should produce any issues as I've rendered videos previously via this method.

Any help is greatly appreciated

thanks

To: rlopez

Helllo,

Could you please specify the format of the files you work with? After which action does the error usually occur?

Looking forward to hearing from you.

Best regards.

To: Vlad


H Vlad

I mainly work with .m2ts files. I wish I could specify when the error occurs - however there is no specific action that seems to trigger it. The most recent error message I saw occurred when i went to edit the text I added to my videos.

To: Vlad


Hi Vlad

I've went ahead and reproduced the error (see attached file). I used a differnt file, but same file type (.m2ts). here, All i did was import the video AVS, drag it to the project timeline. then I wanted to change the temporary directory (because the default is set to my SSD drive dedicated for windows) and just after I pressed settings this error occurred. I was working in the program for maybe less than a minute before this occurred.

To: rlopez

Hello,

Thank you for the details. You are working with HD files and they are cached by the program to temp files in temporary directory. Try disabling caching. You can do it in Settings as well. And try working with AVS Video Editor without caching. Please inform us if it helps.

Regards.

To: Vlad


Hi Vlad. I just saw your reply now - but I believe I figured out the problem for anyone that might have the issue in the future. I'm working with all this on my new PC a few weeks old, where as before I was working off my laptop. I tried simple video conversion with another program and it told me I was missing an audio codec (specifically, the AC-3 Dolby Digital Audio Codec). I then realized that since I purchased my new PC, I never installed any video/audio codecs. I went ahead and downloaded/installed K-lite's codec pack and sure enough I was able to run AVS with no issues (so far). I left the program running as well with no issues.

I believe AVS was running into this error while trying to cache the video file, but couldn't due to the lack of codec. I could be wrong, but I do know that I haven't had the issue since installed the codecs.

Hopefully this clears it up. If not I will try your suggestion of disabling the cache.

thanks for your help anyways

reuben

PS. I appreciate the help, because of all the programs I've worked with I prefer AVS as its both simple and can produce some great videos. thanks.

To: rlopez

Reuben,

That's good news I hope the software will work now. Codecs do not affect caching itself, but system may not working properly with cached files because of codecs, not sure about technical details...

Thank you for sharing the solution on the forum, your experience will be useful for other users.

Also, thank you for kind words about our software.

Regards.

To: Vlad


Hi Vlad,

Unfortunately the issues have come up again. I will try disabling cache - as I had received a few cache fails prior to the external exception error this time.

To: Vlad


and AVS also now crashed when I try to trim a selection of video. No error message - just an "AVS has stopped working"

To: rlopez

Hello,

We will investigate the issue and I will get back to you soon. Please wait.

Regards.

To: Vlad


Hi Vlad

Do we have any updates with this? Thanks

reuben

I'm currently working with a rather large MythTV recorded file (1.8GB MPEG) with AVS Video Editor 6.0 and getting this same error.

Before the error occurs, I'm watching one of the CPU cores running at 100%, and memory usage shooting up to fill the system memory, at which point Video Editor seems to come to a halt for a while, then the memory usage plumets down and shortly after, the exception appears.

I've on occasion been able to catch errors that seem to refer to NULL addresses (0x00000000), but reproducing these are random and tricky, perhaps when the system runs out of memory to allocate, you're missing some checks to if the allocation succeeded or not.

From editing itself, the memory usage doesn't start to rise rapidly until the clip is actually on the storyboard. Able to import the clip into the library, trim it, but the moment it gets dragged to the story board, CPU and memory usage go nuts until memory fills, at which point the "External Exception EEFFACE" box pops up after a short period of time (reliabily so, able to reproduce at least the EEFACE box on demand).

The file I'm using is a MPEG container with 3 streams (1 video, 1 audio, 1 subtitle). VLC reports the streams with:

Video:
Original ID: 512
Codec: MPEG-1/2 Video (mpgv)
Resolution: 720x576
Frame rate: 50

Audio:
Original ID: 650
Codec: MPEG Audio Layer 1/2/3 (mpga)
Channels: Stereo
Sample rate: 48000 Hz
Bitrate: 256 kb/s

Subtitle:
Original ID: 576
Codec: Teletext (telx)

To: Hell Fire

Hello,

To solve the the issue please try to install AVS4YOU software following our instructions.

If the issue remains please please provide additional information:
- describe your actions step by step before crash
- attach a screenshot of your PC configuration: right-click My Computer, choose Properties, make a screenshot of the General tab.

Best regards.