Hi,
I recently bought the Video Editor, and I did not use it even once, because when I am adding video to the time line, the program shuts down and give me a message like "external Error EE...(something)". What is that? Has anyone here experience the same? Thank you for your help.

To: eduardo@barrento.com

Anyone?! This software is getting to much errors... :(

To: eduardo@barrento.com

Hello,

Could you please attach a screenshot of the error you get.

Also, please specify the format and origin of video files you work with and inform us about your PC configuration (Operating System, CPU, Ram).

Best regards.

Hello, I send you a sreenshot of the error, new error, different from the one of the beggining (it is in portuguese, says something like: "Video Editor stops working. A problem occured and the program stops working. Windows will close the program and tell you if there is a solution."
The videos come from my Canon EOS 7D, .MOV files, full HD. I work in a HP i7, 4GB RAM, SATA 7200rpm disk, windows 7 64 bits.

Please help with that. I have work to do, and I can´t
Sincerly

Eduardo Barrento

To: eduardo@barrento.com

Thank you for the screenshot and all the details.

Perhaps, something has been corrupted in program structure. Please try reinstalling AVS Video Editor using the instructions here.

Best regards.

I reintalled by the instructions. The problem still exists. What can I do? Quickly or give my money back.
Sorry to have to tell you this, it was a great program if it works...

I read the forum and i try to repair the problem: when I click repair, the pop up window ssays that "can't load the Library" AVSMobileDevice2ActiveSync.dll
...

To: eduardo@barrento.com

Hello,

Seems that there is the problem working with mov files from your camera. We need a couple your files to fix the problem. Please upload the files to our ftp server. The instructions will be given to you in our support system.

Best regards.

The files are there...hope you solve this soon, please!

To: eduardo@barrento.com


Thank you for the files. Our developers will work with them. I will notify you as their answer is ready.

Come on Vlad! And untill that, how can I send videos to my clients?

To: eduardo@barrento.com


Sorry, but we need time to solve the problem. We apologize for the inconvenience caused.