Problem Event Name: APPCRASH
Application Name: AVSVideoConverter.exe
Application Version: 7.0.2.452
Application Timestamp: 00000000
Fault Module Name: AVSAudioCompress4.dll
Fault Module Version: 1.4.3.1278
Fault Module Timestamp: 4c28a045
Exception Code: c0000005
Exception Offset: 0007a6ac

This happens every time I choose DTS as the source audio. If I choose the 2 channel stereo for the source it completes.
M2TS to MP4 using h.264.

To: chadms

Hello,

Please try completely reinstalling AVS programs using this guide.

If it does not solve your issue, please specify your PC configuration (Operating System, CPU, Ram).

Looking forward to hearing from you.

Regards.

To: Vlad


I followed the instructions to completely remove the software, then reinstall. The first movie I was having problems with completed correctly, however a second and third movie, the program crashes just like before.

My computer is running Windows 7 Ultimate, AMD Phenom X4 3.0GHz, 4Gb RAM.

Thanks in advance for your help.

To: chadms

Hello,

Possible solution will be sent to you in our support system.

If it does not solve the issue, please specify the moment when the error occurs - at the start or during conversion process.

Best regards.

To: Vlad

I got the same result. The program crashes at the same exact point (18.75% through) on this particular blu ray. I have tried a different disc of the same movie to see if it was a problem with that disc, but that also crashes at the same exact point.
Thanks

To: chadms


Hello,

Do you have the same problem with all other blu-ray movies too or just with this particular?

As far as I can understand you open m2ts file from your blu-ray, try opening index.bdmv file for convertsion.

Regards.

To: Vlad

I have had this problem with several blu-rays. I am just using this one as an example.
I have tried to open the file through index.bdmv and also choosing the MT2S through the stream folder, both with them stopping at the same exact spot.

To: chadms

Thank you for the detials. We will test the issue with DTS sound in similar configuration and try to fix it.

I will notify you as soons as the results are ready.

Regards.