I recently purchased my unlimited licences and completed the on-line forms to obtain an answer about a small issue I am having.

So..... How long does it usually take to get a response? Should I write my questions in English or French or German, to get a speedier response? It has been 4 or 5 days already and no one has responded yet on the support page.

Perhaps I should post my questions in these forums?

Regards,

Serge

To: serge

Sorry, delays really happen from time to time, but we are doing our best to reply promptly.
Please check up a reply on the support page.

To: nadin

Hello Nadin, I have uploaded a photo of the pop up window I get. You should find it with my reply in the support area messages.
Thanks!

To: serge

Our software has been updated, so please download any program from the downloads page (for ex, AVS Video Converter) and new AVS Software Navigator will get installed automatically. Do not hesitate to contact us in case the message pops up again.

Best regards

To: nadin


Hello Nadin. I have sent you a couple of notes in the support area. I still have the same issue.
Regards and thanks.