Hello,

I have a Canon HD camera and it uses MTS files as it's resident filetype for movies. I tried opening one of these files in AVS Converter and it stated that the media type is unsupported.

Both your website and the program itself states that MTS is supported.

What am I missing?

To: DigitalHunter

Please could you upload one of these files to our FTP server for testing. Check up the support page for further information.

Regards

To: nadin

I am having the same problem, want to copy of my MTS video too?
See attached.
dave

Hi, i am using the eval version and am considering the purchase. I am trying to convert a .mts file downloaded from my canon hg-10 and am getting the same error. Trying to convert to .wmv.

To: dwoolfe
To: piercedotnet

We would be glad to receive one of your files for testing, but unfortunately, the files you have attached here cannot be opened.

You will be contacted shortly.

Regards

To: nadin

Just change the MTS extension to read "mpg" and it works perfectly!

To: mitchell65

What I should hav added is you can import the resulting mpg file straight into the Editor, no need to convert. just start editing!!!

Hello Nadin,
I have a serious problem that I hope you can help me with ASAP - as I really need to edit some video. I recently purchased AVS Video Converter because the demo worked for my needs, now I am trying to do the same type of conversion and I get the error message "Video Format Is Unsupported."
I have attempted an update of the software, and it has not fixed the problem. I am trying to convert a .MTS format video to .WAV, but no matter what I try to convert it to, it does not allow the file to be used. I have no idea what to do and am feeling very upset that once I purchased the license to the software, I suddenly cannot use it :( The size of the .MTS file is not too big, maybe about 260mb. Please let me know what you want me to do. If you want me to upload the file to you via FTP, please give me the instructions to access your server. Thank you for your time and please get back to me soon.

Best,

Mr. Ariel Adams
aBlogtoRead.com

To: ArielAdams

Try saving the .dlls available in the folllowing thread (post#5401). If this does not help, we'd need the source file for testing. I'll send you the instruction per e-mail.

Regards

To: nadin


Hi, I have the same problem with the files .MTS of my Canon HF20 HD camcorder. Is there a solution to this problem? Thank you.

To: paradream

nadin:

Try saving the .dlls available in the folllowing thread (post#5401). If this does not help, we'd need the source file for testing.

Please check up the support page for the further information.

Best regards

mitchell65:

To: mitchell65 What I should hav added is you can import the resulting mpg file straight into the Editor, no need to convert. just start editing!!!

MTS Converter
m2tsconverter
mod converter

Thanks for the info. on converters. However as I continuously import my MTS/M2TS files straight into the Editor without any problems I see no point in carrying out a lossy conversion first. I cannot understand why this software works perfectly for me (In this respect) and others have so much trouble. My PC is nothing out of the ordinary with a dual core processor and just 2 Gb RAM, not a lot in this day and age.
BTW I can use the AVS Video Converter 6.3 to convert my MTS/M2TS to any of the selected formats. I wonder if this problem is to do with the camera firmware. I think I am right in saying that although all HD cameras save to MTS that is only a packing for mpeg files and these can be very different from one camera to the next. Although I use a Canon HG10 I see someone else in this forum has the same model. I wonder if checking the updates for camera software would help those having problems?

Hello,
i've the same trouble ...

I'm using a Canon LEGRIA HFS21 and when i try to upload the video with .MTS extension on AVS Video Editor ( v. 6.3.1.231 ) video editor seems to be in crash and isn't able to play (in the preview windows ...) the file with .MTS extension ... due to the difference between Windows x86 and Windows x64 can be this one a thing to pay attention ?

Still working at best with all other kind of files with other extensions ...

Any suggestion will be appreciated.

Kind Regards

Massimiliano Fabbro.

Capt.Max007:

Hello, i've the same trouble ... I'm using a Canon LEGRIA HFS21 and when i try to upload the video with .MTS extension on AVS Video Editor ( v. 6.3.1.231 ) video editor seems to be in crash and isn't able to play (in the preview windows ...) the file with .MTS extension ... due to the difference between Windows x86 and Windows x64 can be this one a thing to pay attention ? Still working at best with all other kind of files with other extensions ... Any suggestion will be appreciated. Kind Regards Massimiliano Fabbro.

This happen on two different Pc's :

1st PC :

Aspire 5742G
Intel Core i3-380M
Nvidia GeForce GT540M
8GB DDR3 Memory
750 GB HDD

2nd PC :

HP ENVY dv6-7280sl
Intel Core i7-3630QM (2,4 GHz, 6MB Cache L3)
Nvidia GeForce GT630M
8GB DDR3 Memory
500 GB HDD

To: Capt.Max007

Dear Massimiliano,

Thank you for the detailed description of the problem.

To analyse the problem we need your source .MTS file. I sent you the instructions on how to upload the file on our FTP server using AVS Sypport System. Please follow this link to track your questions.

Kind regards