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Posts: 1
Registered: 23.02.2009
23.02.09 03:36:53
I'm having some issues with converting an AVI file into something that I can play on my PDA. Currently, I can play the AVI file on my computer using Windows Media Player 11, but it will not play in my PDA. So, I've bought the AVS Video converter to change it to a file that my PDA's player can read. Here's my problem...

When I start up the AVS Video Converter and browse to the file I want to convert I get a message stating that, "ACM video codec is not installed. Codec name: Windows Media Video 9"

I really don't understand that because I've always assumed that I have that codec (WMV 9) installed on my computer since I have Windows Media Player 11 which I think should've come with the appropriate codecs. Any help would be much appreciated.
Administrator
Posts: 1786
Registered: 22.01.2009
24.02.09 01:21:31
To: tanker

Please upload the file to our FTP server for testing. We will analyse this issue and try to resolve it.
The instruction will be sent to you shortly.

Best regards
Posts: 1
Registered: 14.04.2009
14.04.09 14:11:02
im getting the same messege but the codec name is SMP4
Administrator
Posts: 1786
Registered: 22.01.2009
15.04.09 01:10:53
To: cakes69

In order to avoid the error, you need to install SMP4 codec on your PC. You can search the Internet for more information on free codec downloads.

Regards
Posts: 2
Registered: 14.04.2009
15.04.09 11:18:37
I am also getting the same message but it is asking for QuickTime video codec. What puzzles me is, I had converted lots of movie files on the first day after I purchased it, without any problem. But on the next day, the problem showed up.

Please help......
Administrator
Posts: 1786
Registered: 22.01.2009
15.04.09 23:16:44
To: acturav

This problem is being discussed within the following thread. Please note my last post.
Posts: 1
Registered: 18.06.2009
18.06.09 04:00:55
I am getting the same error message with some AVI files not all of them, ACM Video Codec not installed Codec name Microsoft MPEG-4.
Administrator
Posts: 1786
Registered: 22.01.2009
18.06.09 05:23:57
To: The-Morg

Are you using the latest version of AVS Video Converter (6.2.5.334)? Most likely, these AVI files are encoded with the same codec, so please could you send us one of them. This would help us to analyse the problem. I'll send you the instruction on the support page.

Best regards
Posts: 1
Registered: 10.11.2009
10.11.09 10:19:28
I'm getting the same message asking for the ACM Video Code. codec name: icod. The files I'm trying to input have the .mov extension.
Administrator
Posts: 1786
Registered: 22.01.2009
11.11.09 05:36:52
To: mrotchford

Your file is encoded with Apple Intermediate Codec which is not supported by our software currently. We hope to add support for this codec in future.

Best regards
Posts: 1
Registered: 25.12.2009
25.12.09 02:58:10
I have the same problem : codec name : targa image

Been searching but find no results, I need to convert/resize a .mov to .flv/.swf
Administrator
Posts: 1786
Registered: 22.01.2009
26.12.09 04:23:43
To: kisss

Could you please send us one of these files for testing. The instruction will be sent to you per e-mail.

Kind regards
Posts: 1
Registered: 25.04.2010
25.04.10 06:48:22
I want to convert a .mov file to a file for dvd disk. But the program asks for an ACM codec that is not there.

It sounds like the same problem as others have described, but those messages were written somel months ago.

So maybe the version of the program that I have, which is 6.4.2.417, is updated to solve it?
Posts: 2396
Registered: 29.01.2012
26.04.10 10:53:55
To: Ny_bruger76


Hello,

The full error message, which you receive, looks like this: "ACM codec is not installed. Codec name: ------" .

Could you please specify which codec mentioned in Codec name?

Regards.
Posts: 1
Registered: 07.07.2010
07.07.10 06:48:34
I need to convert some MOV files to WMV but I get the error message: "ACM Video codec is not installed. Codec name: <blank>"

I've tried installing 2 different codec packs that contain ACM codecs, but neither have worked. Can you point me in the right direction for the correct codec?
Posts: 1
Registered: 07.07.2010
07.07.10 07:40:20
I too have an ACM codec issue. The error I get when I try to drag a video into the top window for conversion is "ACM video codec is not installed. Codec name: hdv8"

I have been unable to figure out how to load AVS with that codec. Ant help from anyone would be greatly apreciated.
Nat
Posts: 2147
Registered: 03.07.2008
08.07.10 03:16:14
To: trwall

To: PaulofChester

To analyze the problem we need one of your source files (the one you are trying to convert).

I will send you the instructions on how to upload the files to our FTP server via AVS Support System.

Please use your e-mail and password to track the support answers.

Regards
Nat
Posts: 2147
Registered: 03.07.2008
08.07.10 05:19:05
To: PaulofChester

Try to do the following: unzip the file in the attachment and save it to your hard drive: C:\Program Files\Common Files\AVSMedia\ActiveX

Then follow Start - All programs - AVS4YOU - Repair and try to convert your files once again.

Regards
Attached files:
Posts: 1
Registered: 20.07.2010
20.07.10 11:03:45
I have the same problem will not convert the audio---" ACM video codex is not installed Code name: apcn" thats true when I try to convert a mov to anything- AVI, Flash, MOV etc.. I tried your repair below - it did not change things. Any other ideas?
Nat
Posts: 2147
Registered: 03.07.2008
20.07.10 22:49:42
To: BryGibson

To analyze the problem we need one of your source files (the one you are trying to convert).

I will send you the instructions on how to upload the files to our FTP server via AVS Support System.

Please use your e-mail and password to track the support answers.

Regards
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