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Nat
Posts: 2271
Registered: 03.07.2008
18.02.13 06:44:23
To: alludc

Dear user,

We are sorry for the inconvenieces caused, our developers are working on this issue now.

For now you can try to record the video to FLV format (by clicking on Settings button - choose Video) and not in full screen.

In this case the problem should not occur.

Kind regards
Posts: 2
Registered: 18.03.2013
29.05.13 18:28:19
Is this issue ever going to be fixed?

It seems it's been going on for years!!!!

I'm totally serious here. I've had nothing but trouble with your software since I installed it.

Please get this fixed!!!!!
Administrator
Posts: 69
Registered: 15.02.2013
30.05.13 14:59:51
Dear user,

Please let us know if you tried to use screen capture function on other PC, which settings you have chosen, if you tried to capture in not full-screen mode.

This feature is going to be enhanced in the coming summer release.

Best regards
Posts: 59
Registered: 15.06.2013
29.06.13 20:22:43
To: nodeadend


Hi, I'm just checking up. Have you tried this function on other PC yet? It would be rather nice if we can isolate the issue.
Posts: 1
Registered: 28.07.2013
28.07.13 00:45:21
I am currently trying to record a Minecraft lets play series to upload to Youtube using AVS Video Editor. However there are a couple problems that seem rather strange. First off once I finish recording the video gets sped up by double while the audio isn't sped up at all. Secondly I have enabled stereo mix in Control Panel/Sound and am recording from that. AVS then records only the incoming sounds from my mic but either records game sounds very quietly or not at all. All of my drivers and programs are up to date and I am using the latest free release of Video Editor. I have tried recording other programs with the same result.
Nat
Posts: 2271
Registered: 03.07.2008
29.07.13 05:01:04
To: megaicemage

Dear user,

We are sorry for the inconvenieces caused, our developers are working on this issue now.

For now you can try to record the video to FLV format (by clicking on Settings button - choose Video) and not in full screen.

In this case the problem should not occur.

Kind regards
Posts: 1
Registered: 16.10.2013
16.10.13 19:28:24
I am experiencing the same issue and it's wasting a lot of my time. I'm trying to record a 30 minute video and have tried tests of shorter length. Some work fine, most the lag is there.

I sent a message to support this morning but have not heard anything.

Is there a fix for this?
Nat
Posts: 2271
Registered: 03.07.2008
17.10.13 09:05:26
To: guest111

Dear user,

We are sorry for the inconvenieces caused, our developers are working on this issue now.

For now you can try to record the video to FLV format (by clicking on Settings button - choose Video) and not in full screen.

In this case the problem should not occur.

Kind regards
Posts: 1
Registered: 06.11.2013
06.11.13 20:57:55
To: Nat

Hi I'm having similar issues with screen capture. I am capturing tasks on my desktop and narrating. But the playback speed is too fast, and my audio gets out of sync and cut off.

I record to all formats, and don't use full screen. Still having issues. Have version 6.3 SO FRUSTRATED!
Nat
Posts: 2271
Registered: 03.07.2008
08.11.13 07:56:10
To: toenails15

Dear user,

You have the previous version of AVS Video Editor installed.

Please try to reinatll the software using this utility.

Then download the latest version, install and inform about the result.

Kind regards
Posts: 5
Registered: 09.01.2014
09.01.14 17:56:33
Once recorded a video with Screen Capture I've been trying to watch it but the video run too fast
I tried to reinstall all the avs suite but the problem is still present.
Can you help me?
Nat
Posts: 2271
Registered: 03.07.2008
10.01.14 06:40:53
To: clant2000

Dear user,

We are sorry for the inconvenieces caused, our developers are working on this issue now.

For now you can try to record the video to FLV format (by clicking on Settings button - choose Video) and not in full screen.

In this case the problem should not occur.

Kind regards
Posts: 5
Registered: 09.01.2014
10.01.14 08:52:31
Nat:
To: clant2000

Dear user,

We are sorry for the inconvenieces caused, our developers are working on this issue now.

For now you can try to record the video to FLV format (by clicking on Settings button - choose Video) and not in full screen.

In this case the problem should not occur.

Kind regards


I've been trying in the flv mode but the problem still occur
Posts: 5
Registered: 09.01.2014
11.01.14 17:24:30
clant2000:
Nat:
To: clant2000

Dear user,

We are sorry for the inconvenieces caused, our developers are working on this issue now.

For now you can try to record the video to FLV format (by clicking on Settings button - choose Video) and not in full screen.

In this case the problem should not occur.

Kind regards


I've been trying in the flv mode but the problem still occur


I've installed all Avs suite on another computer with XP Professional. And the Screen Capture works perfectly!!!! Now, the problem is Windows 7 I suppose
Nat
Posts: 2271
Registered: 03.07.2008
15.01.14 08:43:03
To: clant2000

Dear user,

Thank you for cooperation.

In Windows 7, please do not use full screen mode.

Thank you for cooperation.

Kind regards
Posts: 5
Registered: 09.01.2014
16.01.14 17:04:19
Nat:
To: clant2000

Dear user,

Thank you for cooperation.

In Windows 7, please do not use full screen mode.

Thank you for cooperation.

Kind regards


Ok but nothing has changed. The video run still too fast
Nat
Posts: 2271
Registered: 03.07.2008
17.01.14 11:57:00
To: clant2000

Dear user,
Please try to reinstall the software following precisely the steps below:
1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

If it does not solve the issue please contact us again and send us the screenshot of your PC configuration:

Windows 7, 8, Vista: right click on My computer > Properties

Windows XP: right click My computer > Properties > General

Best regards.
Posts: 5
Registered: 09.01.2014
17.01.14 17:33:48
Nat:
To: clant2000

Dear user,
Please try to reinstall the software following precisely the steps below:
1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it. It is highly recommended to leave the default option "Delete license key-files" checked.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

If it does not solve the issue please contact us again and send us the screenshot of your PC configuration:

Windows 7, 8, Vista: right click on My computer > Properties

Windows XP: right click My computer > Properties > General

Best regards.


Everithing has been done and sent by mail to you online support. But still waiting!!
Posts: 3
Registered: 10.01.2014
19.01.14 16:29:28
I still say its the program capturing at 15 Fps, like others that capture at non standard Fps of 23.976 - 30. As with this and others I had stated in another post I created, all similar ones capturing at 10-15 Fps, weather using internal and external voice capture they never sync up, but doing same thing with a program that runs at 30 Fps, every thing syncs just fine.
Nat
Posts: 2271
Registered: 03.07.2008
20.01.14 07:44:08
To: Daimond

Dear user,

Thank you for the recommendations, I will surely pass them over to our developers.

Let me know if I can be of any further assistance to you.

Kind regars
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