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Dam
Administrator
Posts: 569
Registered: 16.05.2008
10.12.08 03:55:05
To: Eradicator

Hello,

We are ready to solve the issue, but for that, we need the input file. That will help us to reproduce the error.
Please, upload it to our FTP server. I will send the detailed information to your e-mail.

Best Regrads.
Posts: 1
Registered: 28.12.2008
28.12.08 12:14:16
I have the converter 6 version but get an error with a bunch of weird symbols. I'm not sure if the file is corrupted. I'v used it several times before to convert DVDs. Can anyone give me some advise on what to do?
Posts: 1
Registered: 26.12.2008
29.12.08 09:18:10
To: vdkbryant
Sounds like the same issue I am having and I am trying to install it for the first time. Any solution is greatly appreciated!
Dam
Administrator
Posts: 569
Registered: 16.05.2008
02.01.09 05:01:40
To: kgorski

To: vdkbryant

Hello,

Please describe your actions step by step and attach a screenshot of the error message.

To make a screenshot, please,
- press PrtScn to copy the screenshot to the clipboard
- open a graphics editing program (e.g. Microsoft Paint, select Start\Run..., enter 'mspaint' and press OK to start it)
- press Ctrl+V to paste the screenshot from the clipboard
- save the image in PNG format
- attach the image file to your post

Best Regards
Posts: 1
Registered: 22.01.2009
22.01.09 05:52:16
When i convert a dvr-ms file to avi the convertion stops at 77,19% and simply hangs. Nothing happens. Did anyone heard about this? I just purchased the converter.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
23.01.09 01:28:50
To: ray.laatst@rlfoundation.nl

Hello,

Please upload the problem file to our FTP server. We will reproduce the error.
I will send the FTP details to your mail.
Posts: 1
Registered: 14.02.2009
14.02.09 12:58:48
Hi

I have downloaded the trial of Video Convertor but every time I convert a full movie (AVI around 700mb) to DVD format (Pal Standard) it only comes in One 200mb file??? can anyone tell me why this is???

Thanks in advance

FB
Administrator
Posts: 1786
Registered: 22.01.2009
16.02.09 01:28:58
To: funbobby

First of all, please note that output file size can get reduced when you choose lower quality conversion settings.

funbobby:
it only comes in One 200mb file

Please could you specify what exactly you mean by "one file". The fact is, when you convert to DVD, the appropriate DVD structure must get created: VIDEO_TS (containing .ifo, .bup and .vob files) and AUDIO_TS folder which is empty, as a rule. Which files do you see in VIDEO_TS folder after conversion? If the movie has been converted partially, please specify which part of the movie is missing.

Also please provide us with some input and output file information. Add your AVI files to the program once again, choose the preset needed, then click on Advanced > File Information and make a screenshot of this window. Please attach the screenshot here.

Looking forward to hearing from you.
Posts: 2
Registered: 03.04.2009
03.04.09 12:09:52
After I convert my 85meg video file I get a 1k output file... what's wrong?
Administrator
Posts: 1786
Registered: 22.01.2009
06.04.09 01:02:29
To: mike_hott@hotmail.com

Are you using the latest version of AVS Video Converter (v.6.2.5.334)? If not, please update AVS files following Start > Programs > AVS4YOU > AVS Update Manager.

If the problem persists, please could you provide information on your input and output file settings. Open the source file in the program, choose the preset, then click on Advanced > File Information and make a screenshot. Attach it here.

Thank you in advance
Posts: 2
Registered: 03.04.2009
06.04.09 12:35:17
To: mike_hott@hotmail.com


Yes, I amsing the current version v.6.2.5.334. I am following all the insturctions perfectly. I just fill in the form as indicated and click convert and it doesn't work. I have no idea how to make a screen shot of the form to send to you.
Administrator
Posts: 1786
Registered: 22.01.2009
07.04.09 01:13:04
To: mike_hott@hotmail.com

Please still make a screenshot of the Advanced window:
- press PrtScn to copy the screenshot to the clipboard;
- open a graphics editing program (e.g. Microsoft Paint, select Start\Run..., enter 'mspaint' and press OK to start it);
- press Ctrl+V to paste the screenshot from the clipboard;
- save the image in PNG format;
- attach it here.

Hope to hear from you soon
Posts: 1
Registered: 25.02.2017
25.02.17 08:25:28
i am reading all the posts where are the answers? My program is crashing too. Not all the time but some of the it is so frustrating.
There should be a way to retrieve the program rather than it disappears into thin air.

If there is a way - please let me know..
I
Posts: 1
Registered: 25.02.2017
25.02.17 23:10:45
I to am having the same problem. Two days wasted and i am under a deadline to make a DVD!

I think I am going to ask for a refund. I am VERY UNHAPPY!
Developer
Posts: 65
Registered: 08.09.2009
27.02.17 15:03:47
To: qhappy

To: John Chiurato

First of all, make a repairing procedure for ActiveX-libraries and tell us, if there will be some errors.
Please, run special utility:
- for Windows 32-bit:
C:\Program Files\Common Files\AVSMedia\ActiveX\Repairing.exe
- for Windows 64-bit:
C:\Program Files (x86)\Common Files\AVSMedia\ActiveX\Repairing.exe

Please, also provide us some additional information:
- application name (AVS Video Converter or AVS Video Editor);
- name of your antivirus or firewall with sandbox;
- used profile (preset): video format, video/audio codecs and parameters;
- screenshots of errors;
- the moment of the crash - after what actions or at what progress.
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