To: nadin
Many thanks for getting back to me, I finally received an answer bach from the helpdesk,but I found it easier to reformat the pc. Bit drastic, but I didn't have anything on the hard drive anyway. I have copied the helpdesks responce below incase this would help anyone in the future.
Thanks again
In order to solve the problem
we advise you to update the codecs installed on your PC.
You can download the free K-Lite Codec Pack:
http://www.free-codecs.com/download/K_lite_codec_pack.htm
If it doesn't solve the issue, please contact us again and provide the
information on the codecs installed on your computer.
If you have Windows XP OS you can find them following the steps below:
- right-click on My Computer icon on your desktop;
- choose Manage;
- in the window opened choose Device Manager on the left, then Sound, video
and game controllers on the right (double-click it) > Video Codecs
- double click on Video Codecs, choose Properties and send us a screenshot
of this window.
If you have Windows Vista, please find codecs following Start > Programs >
Accessories > System Tools > System Information and choose there Components
> Multimedia > Video Codecs. Make a screenshot of this window.
Thank you in advance for the information. We will do our best to help you
as soon as possible.