To: ubersoldat
Dear user,
Please specify the duration of your project and what files are used in it. Specify the number of image files used, the properties of the video file: bitrate, frame rate, frame size, etc.
Please, find in the attached AVSVideoEditor.zip file > download and unzip it > put the files to the following folder C:\Program Files\AVS4YOU\AVSVideoEditor (replacing the existing .exe file)
When the error repeats the dialog box should appear offering to send us bug-report. When you agree, the email client will be opened with the attached bug report, please send it to us.
If the dialog box doesn't appear, please try to find the bug-report in the Temp folder:
C:\Users\[user name]\AppData\Local\Temp
The bug-report archive looks like this BugReport (AVS Video Editor 7.5.1.288) 170130-110839.zip
Or you may find separate bug-report files:
* BugReport (AVS Video Editor 7.5.1.288) Dump.dmp
* BugReport (AVS Video Editor 7.5.1.288) Log.elf
* BugReport (AVS Video Editor 7.5.1.288) ScreenShot.png
* BugReport (AVS Video Editor 7.5.1.288) Log.xml
Thank you for your cooperation
Best regards