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Lex
Administrator
Posts: 914
Registered: 20.05.2010
21.05.12 08:36:15
To: MGS


Hello,

To solve the problem, please unzip and run the attached file on your computer.

Please inform us about the results you get.

Best regards.
Attached files:
Posts: 2
Registered: 04.11.2012
04.11.12 13:01:50
Bonjour à tous,

Je ne peux pas lire aucune musique dans le programme AVS AUDIO EDITOR 6.1. Sur chacune d'elle, j'ai le message suivant : External exception E06D7363.
Voir imprim écran joint

Pouvez-vous m'aider.

Merci d'avance

Daniel
Attached files:
Administrator
Posts: 334
Registered: 10.04.2012
07.11.12 13:39:38
To: auguste

Hello,

Please kindly note that this is an English forum.
Please place your requests here only in English.

We have contacted you on our French forum:
http://forum.avs4you.com/posts.aspx?lng=FRA&t=4610

Best regards
Posts: 2
Registered: 06.01.2013
06.01.13 20:06:43
Hello,

what happens if I uninstall the AVS converter and reinstall it after paying for it, would I have to pay for it again?
Nat
Posts: 2123
Registered: 03.07.2008
09.01.13 03:54:42
To: walter1690

Dear User,

No you surely would not have to pay for the software licence again after you reinstall it, as well as after you update any of your PC components or reinstall OS.

When you uninstall the software, then download the latest versions and install them anew, you can still use your current licence key to activate AVS4YOU software. If you have any problems please feel free to contact us via AVS Support System.

Kind regards
Posts: 2
Registered: 06.01.2013
09.01.13 17:05:37
Hi again,

Is the ID-number the same as the license key?

Regards
Nat
Posts: 2123
Registered: 03.07.2008
10.01.13 03:32:39
To: walter1690

Dear User,

Please specify the ID number you mean.

If you mean password to log in to AVS Support System, it is the same as you use to log in to AVS4YOU Forum and it can be found on your e-mail used to register on the forum.

Let me know if you need any further assistance.

Kind regards
Posts: 75
Registered: 30.01.2012
21.01.13 03:58:13
I am trying to edit three m2ts files in the latest Video Editor. Two of the files can be imported, but a third gives errors (External Exception EEFFACE).
I tried copying this file, converting the file. and playing the file using AVS software and getting the same error. I was able to use AVS to create a data
disk from the m2ts file, but this did the same thing. However, I was able to play this created data disc with Windows Media Player.

Is there any way I can recover this file's video data, so that I can import it into the video editor?

This file is over 7000 KB compressed, so I cannot send it to you.
Nat
Posts: 2123
Registered: 03.07.2008
22.01.13 04:02:18
To: sherwindu

Dear User,

Unfortunately we are not able to analyse the problem without your source .m2ts file.

I am kindly asking you to upload it to our FTP sever. I have send the instructions on how to upload the file using AVS Support System.

Thank you for understanding.

Kind regards
Posts: 2
Registered: 17.01.2014
17.01.14 22:35:32
Error E06D7363 also over here. Did not had this problem at all until I had to install the whole bunch new because of a problem with the menu stretching. After full reinstall the problem occured. As I thought the problem could be a windows 8.1 problem, I installed the program on a windows 7 machine, just to be on the safe side. But the same problem occured also at this machine. Also the stretched DVD menu problem still existed. So reinstall was not at all necessary, but I think they allways start with this. Wished they had not told me to reinstall the bunch again.

I tracked the problem down to the converter. Tried to install extra codecs without any result.

Send my mpg file to the support desk, but no answer yet.

Shame this problem is a real stopper for me.

Any solutions from the community?

Wilco
Nat
Posts: 2123
Registered: 03.07.2008
20.01.14 07:42:01
To: wilcoNL

Dear Wilco,

You have been assisted in AVS Support System.

Please let me know if I can be of any further assistance to you.

Kind regards
Nat
Posts: 2123
Registered: 03.07.2008
20.01.14 07:42:04
To: wilcoNL

Dear Wilco,

You have been assisted in AVS Support System.

Please let me know if I can be of any further assistance to you.

Kind regards
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