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Posts: 1
Registered: 28.09.2008
10.10.08 15:38:57
After I installed the second release avs video converter 6 (I think it was 6.2.1.277) (I don't remember the # of the origanal release) I started to have the following problem:

The file(s) I converted, converted fine but in the properties the duration reported was at least twice as long as it really is and subsequent version upgrades have not solved the problem.

I contacted support with the issue and they recomended uninstalling the software and re-install which I did as per thier instructions but it had no effect the same problem still exists.

I am running XP SP3. AVS video conv 5 works fine and does not have this issue niether did the first release of V6 but now all versions of V6 have this issue and support is looking into it but I have had no resolve to this issue and I was wondering if anyone else has noted this problem.

For example: Origanal file is 23 min. long and converted file reports it is 53 min. long but it is still only 23 min. long.
The file converted fine and plays OK just the properties are wrong, it has me stumped and I gather it has support hog-tied too

Any Ideas it's driving me*CRAZY* crazy
Dam
Administrator
Posts: 569
Registered: 16.05.2008
13.10.08 04:23:48
To: booozak

Hi,

I also contacted our support team :-). We have all the necessary information and are working on the issue.

I will inform you as soon as the problem is solved.

Best Regards.
Posts: 3
Registered: 25.10.2008
25.10.08 12:43:02
I am facing the same problem since my first installation of V6.
Looking forward to the solution...
Dam
Administrator
Posts: 569
Registered: 16.05.2008
30.10.08 02:53:19
Hi all,

Please download the attached AVSAVIFile3.dll and place it following:
C:\Program Files\Common Files\AVSMedia\ActiveX

After you pasted the dll into the appropriate folder, you will be asked whether you want to overwrite/replace it. Say YES.

Please inform us about the result.

Best Regards
Attached files:
Posts: 1
Registered: 10.11.2008
10.11.08 09:46:36
To: Dam

I test this and it works (replacing the file AVSAVIFile3.dll). The duration is correct, now.
Thank you.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
10.11.08 23:28:58
Hi,

We are glad the issue is solved.

Best Regards
Posts: 57
Registered: 31.05.2008
14.12.08 09:01:14
Sorry, but I have a little question about the wrong duration *SORRY*

I forgot to download the right AVSAVIFile3.dll and converted six files. And now all of them shows me the wrong time :-! Is it possible to change the wrong duration without new converting?
Dam
Administrator
Posts: 569
Registered: 16.05.2008
15.12.08 04:02:33
To: r.polli

Hi,

r.polli:
Is it possible to change the wrong duration without new converting?

I'm afraid you should reconvert the files once again.

Best Regards
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