I am using the screen capture to record video. I select to save the video but when I go to replay the video from the designate file, the video is not there. There are other files in that folder that I did previously, (about a year ago) but there are no new ones.

To: karls54872@yahoo.com

Hello,

We have contacted you in Online Support System:
http://support.avs4you.com/Support.aspx

Best regards

I just purchased AVS Video Editor. I purchased it specfically for the screen capture. When I capture a video of my desktop, the video does not show up in the Playback window. I only have a black screen. The sound is present. When I save the video, it saves to a project. When I play the video from the project, same thing - just a black screen in the preview window.

Computer is HP Pavilion - AMD Phenom™ II Processor - g7-1075dx
OS is Windows 7 Home Premium 64-bit
Memory is 4 Gbytes DDR3

I have installed the AMD hardware acceleration package to be used with Power Director and that is functioning as it should (had the black screen problem in PD at first. Fixed via a change in regedit).

Any help would be greatly appreciated!

Thank you,
Helix Fairweather

To: helixfairweather
I had the same problem. You have to save the file as .flv file.

Hello,

I installed and activated the lifetime option for AVS4YOU software. Thus far I am not having any luck getting started. I tried to test the sample project. See Screen1 in the attachment. You will see that I dropped a couple of videos and sound into the time-line. However when I select play nothing happens.

Next I tried screen capture. I get a no video error. See Screen 2 in the attachment.

What am I doing wrong?

Thanks,

To: dahlien

Hello,

dahlien:

However when I select play nothing happens.

Please specify what you mean by "nothing happens"? Does the program hang or does the video not play on Preview?

dahlien:

I get a no video error. See Screen 2 in the attachment.

Unfortunately there is no Screen 2 in the attachment. Could you please resend it for us.

Thanks in advance.

Best regards

To: Esther


The video the message in the lower left hand corner says "No Video"



Screen 2 is attached in the rtf file.

Thanks

To: dahlien


Sorry I did not answer your question completely in the previous post.

The video does not play. The video the message in the lower left hand corner says "No Video"

Please see the screen in the attachment.

Thanks

To: dahlien

Hello,

To avoid the problem please update drivers for your graphics card downloading them from the website of the manufacturer.

Best regards

To: Esther

I have the latest drivers installed. The fact is other screen capture product work just fine. If I screen capture with----- and edit with ---- all is well. I get the result I am looking for. I purchased AVS4You to do my work in one product suite.

What next. I am also disapointed that AVS Support has not responded. I do appreciate your help, but my experience with this product has not been good thus far.

Kind Regards,

Lawrence

To: dahlien

Your request was processed in Online Support System:
http://support.avs4you.com/Support.aspx

Best regards

I am capturing video from an old tape camera using Pinnacle firewire. It works beautifully, but after about a minute the video freezes, but it still captures the audio. Suggestions please?

To: PatAtSiesta

Dear user,

To solve the problem please follow the instructions below:
- close all other capture applications;
- disable all other capture devices;
- shut down your PC;
- disconnect your device and connect it anew;
- restart your PC;
- update drivers for your device downloading them from the website of the manufacturer;
- please download and install the latest version of our capture program from the link below:
http://download.avs4you.net/distributives/AVSVideoRecorder.exe
- try to record video with AVS Video Recorder once again.

Inform about the result please.

Kind regards

salve buonasera, ilsoftware avs video recorder versione 2.6 non riesce a leggere il mio dispositivo di cattura video ovvero Elgato Video Capture USB 2.0, vorrei sapere quale è il motivo... nonostante mia dia la possibilità di selezionarlo lo schermo rimane nero e mi da errorID: -105,grazie

To: alessandrocesco@libero.it

Gentile Alessandro, Le chiediamo di entrare il Sistema di Supporto per leggere la risposta del nostro manager.

Other users might be able to help here if it was written in English.