To: Nat

I can't open FTP and appropriate folder
neither with click Page, and then click Open FTP Site in Windows Explorer.
--------------------
I send the picture like attachment named: Input file and e.t.c_498.png,
with Subject - Products/AVS Video editor - to AVS4YOU Support Service.
Sorry about that.
Best regards.

To: gerboy

Dear user,

You have been assisted in AVS Support System.

Please try to follow the recomendations to upload the file to our FTP server.

Please let me know if I can be of any further assistance to you.

Kind regards

To: Nat

The file named: Peter Papagermany.png is uploaded on FTP server.
Thanks for the help !

i cant import my files to the asv video converter when i click on the add file(s) thing and i find the file it keep saying file format error help!!

To: Narukouzumaki

Dear user,

Please try to precisely follow the recomendations given on this post.

Inform about the result.

Thank you for cooperation.

Kind regards

To: gerboy

Dear Gerboy,

Thank you for the file and all the information. If the file is not big in size you can attach it here to your message.

Please specify what antivirus you have running. Try to disconnect it for a while and close AVS Video Converter and inform if you still have AVS Video Converter in Processes tab.

Then unzip the files in the attachment and save them to your hard drive:
C:\Program Files\AVS4YOU\AVSVideoConverter

Try to use AVS Video Converter and send us the .log files that will be created after you close AVS Video Converter in the following folder:
C:\Documents and Settings\user name\Local settings\Temp (if you have XP OS)

or in C:\Users\user name\AppData\Local\Temp (if you have Windows Vista, 7 or 8)

Thank you for cooperation.

Kind regards

To: Nat

Nat:

Then unzip the files in the attachment and save them to your hard drive: C:\Program Files\AVS4YOU\AVSVideoConverter

Can't see any attachment in Yuor Post... very sorry.My Mov file is not big - duration 10 sec/ 31 Mb.Due to 31 Mb, I can't attach the file.
I haven't shorter(below 10 Mb) .mov file right now, maybe little bit later.
Kind regards.

By the way, try other file formats and see if it makes any difference.

Dear Nat,
What to say about your Support !?
AVS4You is very, very good software, but your Team sux with Support...
I fixed both issues - in Video converter and Video editor very quick by myself.
All is perfect now with .MOV video files !
Don't worry, don't attach me anything - no need.

Kind regards !

To: gerboy

Dear user,

Thank you for the information and sorry for any inconvenices caused.

We'd be greatfull if you could specify how the issue was resolved in your case.

I will attach an arhieve for generating .log files in case anyone esle needs it.

Thank you for your cooperation and understanding.

Kind regards

To: Nat

I'm happy to share information about issues with the AVSVideoConverter and AVSVideo Editor.
After analyzing intel.log file created after unsuccess to the job done, it turned out that the problem is libmfxsw32.dll. Turns out after consulting the Internet, there are 17 different libmfxsw32.dll for several purposes.The Conveter and the Editor now work great with Windows XP Pro-SP3 !
No time for full test all possible fuctions, but loading, converting and editing several file formats including .MOV is OK.No AVS Processes running in TaskManager after the used program is closed.

Kind Regards ! It was my Pleasure to cooperate with You !

To: gerboy

Dear gerboy,

Thank you for the solution.

Should you have any questions please feel free to contact us.

Kind regards