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Posts: 3
Registered: 26.07.2009
04.01.10 17:14:51
the "Opening DVD movie, please wait..." popup appears to complete its task... even says 100%
but it doesn't go away... nor does it allow me to (successfully) click on "Start copying"

It doesn't freeze my computer-- I am able to do other tasks outside of AVS. but it doesn't move on to the next step nor can I force the software to quit in the Task Manager.

Same on both my desktop computer and my netbook (with dvd writer connected)...

any ideas?
Sharon
Attached files:
Administrator
Posts: 1786
Registered: 22.01.2009
07.01.10 02:13:29
To: sharonmk@durants.org

A possible solution has been sent to you privatly on the support page. Please try using it.

Best regards
Posts: 2
Registered: 01.01.2010
19.02.10 10:35:12
I have the same issue, can you advise of the solution, thanks.
Al
Support Manager
Posts: 166
Registered: 08.07.2008
21.02.10 06:50:14
To: mike@mrj1.co.uk

Instructions have been sent to you
inform about the result.
Posts: 1
Registered: 27.03.2010
27.03.10 07:08:38
I am having the same problem. How about posting the fix for all of us? And please send it to me.
Posts: 2396
Registered: 29.01.2012
01.04.10 05:49:56
To: daviddling54@gmail.com


Hello,

As far I know our support manager Tanya has been working with you in our support system to troubleshoot the problem. Please follow the advices.

Regards.
Posts: 2
Registered: 27.05.2010
31.05.10 20:51:31
To: sharonmk@durants.org
I just purchased the AVS software and I am also having the same problem. Shows 100% finished but cant get out of program and the window wont close. I have to use the Ctrl Alt Delete and exit pgm fro the task manager. I am running windows 7 pro. I have sevearl other DVD disk copy programs and have no problems with them.
Do you have a work around?
Thanks
Posts: 2
Registered: 27.05.2010
02.06.10 05:00:34
I just purchased the AVS software and I am having problem of not being able to "FINISH" the copy of a DVD using Disk Copy. The display box Shows 100% finished but it gets STUCK and I cant get out of program and the window wont close. I have to use the Ctrl Alt Delete and exit pgm fro the task manager. I am running windows 7 pro. I have sevearl other DVD disk copy programs and have no problems with them.

I see that others are having the same issue and you have a patch or something to correct this?
Do you have a work around? Could you send it to me?
Thanks
Nat
Posts: 2151
Registered: 03.07.2008
02.06.10 06:49:39
To: morris.brads

First of all make sure you use the latest version 4.1.1.263 of AVS DVD Copy, that can be downloaded following this link.

Specify please the type of the disk you use to copy the video to and its manufacture.

Please send us also the .log files that contain the description of the problem, zip the .log files and attach them here.
If you have Vista OS the .log files are saved in C:\Users\User_name\AppData\Roaming\AVS4YOU\AVSDiscCreator\logs
and in C:\Documents and Settings\User_name\Application Data\AVS4YOU\DiskCreator\logs - if you use XP OS.

Regards
Posts: 1
Registered: 27.07.2010
27.07.10 16:44:20
To: Nat

I am also having the same problem - it happens when the software is closing the disk. It happened to me when coping a data dvd and also when writing a small number of files to a cd. HELP.....
Nat
Posts: 2151
Registered: 03.07.2008
29.07.10 02:38:08
To: bwatts@bwatts.org

Please provide the additional information and .log files (see my previous post) that may help us to find out the possible reason of the problem.

Regards
Posts: 1
Registered: 12.02.2011
12.02.11 18:59:51
My name is Eddie I have been a user of your software nearly a year however laterly I have been having problems with editor, dvd copier and other software in general. when I attempt to copy a dvd the program freezees. I have truly enjoyed your software but this is giving me a headack. Need help fast !
Posts: 2396
Registered: 29.01.2012
14.02.11 05:20:57
To: eeddy550

To avoid the problem please reinstall the whole software suite using the instructions here.

If it does not solve the problems, please descrive them in details.

Looking forward to hearing from you.

Regards.
Posts: 1
Registered: 09.02.2013
09.02.13 21:00:31
I am having the same problem - I convert the file ... that's successful - then the AVS Video Burner Opens - Burns the entire movie - gets to the closing session phase, which usually takes a few minutes - insteat it lasts 10+ minutes and I get the message that finalizing is complete and the DVD will not play in any video player.

I have uninstalled AND reinstalled the entire program (all components) twice. There is an outstanding update to the DVD burner which will not install due to an install error - please help!
Nat
Posts: 2151
Registered: 03.07.2008
11.02.13 10:48:33
To: jill6768@optonline.net

Dear user,
jill6768@opto...:
There is an outstanding update to the DVD burner which will not install due to an install error

Please try to disconnect your antivirus system for the time of AVS software installation. We can assure you that AVS4YOU software does not contacin any virus or spyware if downloaded directly from our official website.

jill6768@opto...:
the DVD will not play in any video player

Please specify what preset you select for the output video, the model of home DVD player and disk type used.

Can you playback the created DVD disk on your PC players?
Can you playback the created video (before burning it to a disk) on your PC?

Please try to burn another disk of well known manufacture of lower speed and inform about the result.

Thank you for the information.

Kind regards
Posts: 51
Registered: 19.07.2014
30.08.14 13:55:17
To: jill6768@optonline.net


Hi Jill, I'm just wondering if you were able to get this fixed already?
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