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Posts: 6
Registered: 31.12.2008
28.10.09 22:04:33
when converting avi files to DVD using either AVS Video Converter or AVS DVD Authoring, my computer crashes midway thro' the conversion.

What is happening and how can I complete the conversion?
Administrator
Posts: 1786
Registered: 22.01.2009
29.10.09 04:57:02
To: dnegus

Are you using the latest version of the program?

Please could you explain what is happening exactly. Do you get any error or the program hangs? Attach a screenshot of the error. Also open your file in the program, choose the preset, click on Advanced > File Information and attach a screenshot of this window. Attach detailed information about your PC system.

Hope to hear from you soon
Posts: 6
Registered: 31.12.2008
29.10.09 16:18:29
To: dnegus
I am using version 6.2 and have had no problems until recently. I like version 6.2. Usually.
There is no error message, the computer just crashes a few minutes after the conversion begins. This is using both Video Converter or DVD Authoring.
Posts: 6
Registered: 31.12.2008
29.10.09 16:21:37
To: nadin
I am using windows XP and although my hard drive is nearly full, I still have 19 gigs free.
Administrator
Posts: 1786
Registered: 22.01.2009
30.10.09 00:12:00
dnegus:
I am using version 6.2 and have had no problems until recently.
Try updating the software, as the new version is available on our website. Here is the link.

Regards
Posts: 6
Registered: 31.12.2008
06.11.09 18:41:43
downloaded the new version (1.3.3.51) of video converter. the computer crashes every time. No warning. It used to work perfectly. what is happening?
Posts: 6
Registered: 31.12.2008
08.11.09 09:07:12
please answer
Administrator
Posts: 1786
Registered: 22.01.2009
08.11.09 22:19:30
To: dnegus

Try reinstalling the software completely:
1. Go Start> All Programs> AVS4YOU> Uninstall.

2. Go Start> Run... Print regedit in the opened window and click Ok. In the opened Registry Editor window please find and delete all AVS4YOU folders.
HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it).
HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it).

3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it).
Go Local Disc (C:) > Program Files > Common Files> AVSMedia (delete it).
Go Local Disc (C:) > Documents and Settings > All Users > Application Data > AVS4YOU (delete it).

Now install the latest versions of the programs anew on your PC.

Best regards
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