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Posts: 2
Registered: 01.01.2010
08.01.10 04:48:43
To nadin:
I've uploaded the File to the FTP Server.
In the meantime I have found three other ".TS" files where AVS crashes. But lets get this one fixed first, please.
Posts: 11
Registered: 04.01.2010
08.01.10 12:08:26
To: nadin


Thank you, I have received the instructions on the support page. The file(s) in question are large file. 30GB to be exact. It would take over 2 days of constant upload without any interruptions. I've found when trying to upload such large files without RESUME it does not work well. Is there another or alternative way?
Posts: 11
Registered: 04.01.2010
08.01.10 18:18:11
nadin:
To: opentoe

As far as I understand, the crash occurs when you convert a particular file only (or files from the same source), is this correct?
If so, could you possibly send us one of the problem files, so that we could reproduce the error. To find the instructions please follow to the support page.

Regards



My source files only consist of M2TS files right now. I have not tried to convert another type yet at all of this size. I can seperate the audio/video manually and then put them back together shrinking them but rather use an automated solution like video converter. I am uploading the file now, let's hope it doesn't fail. I hope your FTP server supports and has "resume" service.
Posts: 11
Registered: 04.01.2010
09.01.10 03:58:35
FTP transfer crashed twice, thank god I was given a "resume" option when I restarted it. Just half right now.
Administrator
Posts: 1786
Registered: 22.01.2009
10.01.10 05:21:41
To: opentoe

As the file is too large to be uploaded, please provide some additional information, so that we could try to do some testing without the file. Please attach a screenshot of the Advanced window of the program showing your input and output file parameters (File Information tab). Also specify the OS installed on your PC and attach a screenshot of the error that you get.

Thank you
Posts: 3
Registered: 31.01.2010
31.01.10 14:21:29
To: nadin
I'm having a similar problem with MS Media center files. A 2 hour move tends to run about 6 gig.
Administrator
Posts: 1786
Registered: 22.01.2009
31.01.10 23:53:24
To: MKSinNC@nc.rr.com

According to the information you have sent to us on the support page, you are using the previous version of AVS Video Converter. Please try updating the program. You can download the latest version using this link.

Kind regards
Posts: 3
Registered: 31.01.2010
01.02.10 06:19:08
To: nadin
It is the new version which I installed because I was getting a spurious AVG virus detection with the old version. My old version worked perfectly!
I'm running version 6.3.3.371 which was installed on 1/21/2010. I am having the same large file problem described in another users post for TS/M2TS files. If I download & reinstall will I need a new activation key? The earlier user indicated a fix was supplied for his files.

I'm sending the Windows diagnostic file.

At this point I would be happy to have my old version back if I can get it activated again.

Thanks Marguerite
Attached files:
Posts: 2
Registered: 02.02.2010
02.02.10 09:38:09
I am having the same issue, some large files work and others do not. i keep getting AVSAudioCompress.dll crash. i am converting .m2ts to wmv with wma pro 5.1 audio. i updated the AVSaudioCompress4.dll to the one posted on this forum and the problem is still there.

this is the error that pops up

Problem signature:
Problem Event Name: APPCRASH
Application Name: AVSVideoConverter.exe
Application Version: 6.3.3.371
Application Timestamp: 00000000
Fault Module Name: AVSAudioCompress4.dll
Fault Module Version: 1.4.3.944
Fault Module Timestamp: 4ad31786
Exception Code: c0000005
Exception Offset: 0007b736
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Posts: 6
Registered: 01.02.2010
02.02.10 11:29:15
To: fitz1989


I am also experiencing this problem converting m2ts to wmv 1080p
Posts: 6
Registered: 01.02.2010
02.02.10 20:25:30
To: nbaustin


I tried the dll fix and it still crashes.
Administrator
Posts: 1786
Registered: 22.01.2009
03.02.10 01:29:44
To: MKSinNC@nc.rr.com

Try reinstalling the software completely:
1. Go Start> All Programs> AVS4YOU> Uninstall.

2. Go Start> Run... Print regedit in the opened window and click Ok. In the opened Registry Editor window please find and delete all AVS4YOU folders:
HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it).
HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it).

3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it).
Go Local Disc (C:) > Program Files > Common Files > AVSMedia (delete it).
Go Local Disc (C:) > Documents and Settings > All Users > Application Data > AVS4YOU (delete it).

Now download the latest version using this link and install it. NOTE! Regarding activation, we will send you the appropriate information privatly on the support page, as such issues are not discussed on the forum, according to Forum Rules.

If this does not help, try running the program in one-tread mode. Use the .reg files attached. Unzip the files and run ThreadOne.reg to launch one-thread mode (click Yes in the new window), then open AVS Video Converter and try to convert your file. Please inform us about the result.

To return back to multi-thread mode, use ThreadAutoChoise.reg.

Best regards
Attached files:
Administrator
Posts: 1786
Registered: 22.01.2009
03.02.10 01:32:09
To: hodder_mankato@hotmail.com

I will send you a possible solution to this issue via our support system.

Regards
Administrator
Posts: 1786
Registered: 22.01.2009
03.02.10 01:41:28
To: nbaustin

You have reported another issue in the following thread. Do you mean that the program crashes when you convert the m2ts files mentioned to WMV 1080p? It might be normal that it takes a long time to convert to this preset, as it offers HD quality, but in case the program crashes, we'd need some additional information.

Could you please describe the problem in more detail, attach a screenshot of the error, specify the moment it pops up, describe your actions step by step.

Thank you in advance
Posts: 6
Registered: 01.02.2010
03.02.10 11:21:59
To: nadin


They are two seperate issues.

On the other thread, I was reporting that converting from m2ts to MPG 1080P, there are "hiccups" in the playback of the MPG file, and after doing it over at least three times, these "hiccups" occur at exactly the same place in the converted file every time. The m2ts file on it's own plays flawlessly, with no "hiccups".

Now, as to converting the m2ts files to WMV 1080P, I do realize it's a time consuming conversion. The m2ts file I was trying to convert was 2:25 long, and would consistely crash, saying the application has stopped working. It would do this either 20 minutes into conversion, or even 4 hours into conversion.

I am now attempting to convert a file that is about 1:45 in length, and almost 5 hours into conversion, it hasn't crashed as of yet. I'm thinking AVS Video Converter 6 "371" doesn't like files 2 hours or longer.
Posts: 2
Registered: 02.02.2010
03.02.10 13:40:17
To: nadin

I tested the new AVSaudiocompress4.dll and it worked! so far I have converted one of the two files that were causing the error. if the other one works as well, i will consider the problem solved. thanks for the quick response.
Posts: 1
Registered: 03.02.2010
03.02.10 18:18:57
To: nadin
Hi, I have a similar issue (crashing after a reasonable time period - not all BD videos though) - May I also try this patch - thanks rod.fenwick@homemail.com.au
Posts: 2396
Registered: 29.01.2012
04.02.10 00:53:24
To: nbaustin

To: rod.fenwick@homemail.com.au


Possible solutions have been sent to you in our support system - http://support.avs4you.com .

Best regards.
Posts: 6
Registered: 01.02.2010
04.02.10 06:22:55
To: Vlad


Hi.

The m2ts to MPG issue seems to have been fixed with the new file you provided.

The 1:45 m2ts to WMV converted perfectly, but I'll try with a bigger file to confirm if that issue has been resolved.

Thank you.
Posts: 2396
Registered: 29.01.2012
04.02.10 07:05:50
To: nbaustin


Thanks, that's good news. :-)

I hope the solution will work with larger m2ts files as well.
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