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Posts: 4
Registered: 23.06.2009
24.06.09 11:49:51
I'm converting a folder of mp3's to a lower bit rate. Program crashes when any song reaches 100%.

System specs:
vista ultimate 64x SP2
3gb ram
intel core 2 quad cpu

Looks like a dll is causing the issue: MSVCR80.dll

Please let me know if there is a fix.

Log follows:

Problem signature:
Problem Event Name: BEX
Application Name: AVSAudioConverter.exe
Application Version: 5.1.1.380
Application Timestamp: 00000000
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4016
Fault Module Timestamp: 49cc5361
Exception Offset: 0001c331
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: a388
Additional Information 2: cb1346f285b14b60ce06bcb7640ef607
Additional Information 3: b94a
Additional Information 4: 5bf339666d30a87bd91dba45986fe5a3

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Administrator
Posts: 1786
Registered: 22.01.2009
25.06.09 00:31:53
To: DerrickE

Please unzip and save the .dll attached to C:\WINDOWS\system32.
This should solve the problem.

Best regards
Attached files:
310.43 KB
Posts: 4
Registered: 23.06.2009
25.06.09 14:28:30
To: nadin


It did not fix the issue. After a few songs, is still crashes.

Problem signature:
Problem Event Name: BEX
Application Name: AVSAudioConverter.exe
Application Version: 5.1.1.380
Application Timestamp: 00000000
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4016
Fault Module Timestamp: 49cc5361
Exception Offset: 0001c331
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 976e
Additional Information 2: 9e5c5403b20a988a8576584a4629eca4
Additional Information 3: 7cea
Additional Information 4: 91ac8db897754f75ac9c9c40c2c24ae0
Administrator
Posts: 1786
Registered: 22.01.2009
26.06.09 01:34:18
To: DerrickE

How many files are you trying to convert? Please could you zip and attach one of these files here.
Also specify the exact preset you select when converting the files.

Thank you in advance
Posts: 13
Registered: 01.06.2009
26.06.09 10:39:54
Hey Nadin,

This is the same problem which I am facing as DerrickE....I am sure that there is some "bug' which needs to be fixed.

Doing what you had advised also did not fix the same.

I have sent ALL details ie

a)PC Config
b)Sample files
c)Screen shots of the error messages

Please help here.

Sushrut
Posts: 4
Registered: 23.06.2009
26.06.09 12:18:46
To: nadin


I'm trying to convert 8 songs, but I've tried 1 at a time, 4 at a time, it doesn't make any difference. I've also tried it on other songs as well, not just these. Several times it has popped up the Conversion Complete message, but then it still crashes. Most of the time it doesn't not even get that far. Also for the dll, the application should be adding/getting it from the WinSxS folder. I had to remove the file you sent me earlier b/c it broke several other programs.

Preset is: For Media Player
Attached are some songs that it crashes on.
Attached files:
9521.83 KB
Posts: 4
Registered: 23.06.2009
26.06.09 12:32:36
To: nadin


Perhaps those songs were probably not the best to send you as an example because they have issues with the ID3 length is incorrect. Your program sees the correct length though so that shouldn't be the problem. I have tested it with other mp3's that have no issues, and it still crashes.




Here is another random song that I tested with the program and it crashes.
Attached files:
Posts: 13
Registered: 01.06.2009
29.06.09 04:54:29
Hi Nadin,

I guess many of us are facing the same problem of AVS Audio Converter crashing.

Attached is the screen shots and the file also. ......:-(

tx

Sushrut
Attached files:
6803.97 KB
Administrator
Posts: 1786
Registered: 22.01.2009
30.06.09 00:09:35
To: DerrickE
To: Sushrut

Thank you for all the information.

The problem has been tested in full by our testing team and the bug has been reproduced. It will be fixed in the next version of AVS Audio Converter. Unfortunately, the deadline is not yet determined, so I would not conjecture.

We'd appreciate if you waited for the release.

Best regards
Posts: 13
Registered: 01.06.2009
30.06.09 03:55:01
Thanks Nadin ...eagerly look forward to the same.

Sushrut:'(
Posts: 13
Registered: 01.06.2009
09.07.09 19:43:35
Hi Nadin,

Would you have some update here ?

thx

Sushrut
Administrator
Posts: 1786
Registered: 22.01.2009
10.07.09 00:40:41
To: Sushrut

Not yet. I will inform you as soon as the new version of the program is available.
Posts: 13
Registered: 01.06.2009
13.07.09 03:53:11
Nadin,

Thanks for all the help provided so far.

Let me take this opportunity to congratulate you and the team for doing a wonderful job.*YAHOO*

With this also please convey that as a avid user of AVS products it would be apt to have the new AVS Converter released asap.

thx

Sushrut
Administrator
Posts: 1786
Registered: 22.01.2009
13.07.09 23:29:15
To: Sushrut

Thank you so much for your words of gratitude.
We are really looking forward to releasing the new version asap and your patience is really appreciated. :-)
Posts: 1
Registered: 22.07.2009
22.07.09 03:00:32
To: nadin



So let me get this right... The convertor doesnt work but they sell it anyhow??? I have this exact problem and it is 10 days after the original post. That means the 40 usd I spent for this was a total waste... LOL then you thanking them for all the good work??? Are you kidding me???

heck in 10 days I would expect the entire program to be rewritten... When do we get a working product for the money we spent or are we getting refund till you can patch it???

Bobby Swann
Angry customer....
Support Manager
Posts: 25
Registered: 03.07.2008
27.07.09 02:36:59
To: blackswann


Dear Bobby,

AVS Audio Converter is functional in whole. There are just problems with particular files or the program may have problems working on few particular PC's. It is not possible always re-write the program for every file. Our developers are working on the update which will fix all these problems. We apologize for the inconvenience caused! The updated software will be released as soon as possible. Thank you for your patience and understanding.
Posts: 13
Registered: 01.06.2009
27.07.09 07:32:46
But then the new version needs to be released asap.

thx

Sushrut
Support Manager
Posts: 87
Registered: 06.05.2008
27.07.09 13:43:37
To: Sushrut

we all hope :-)
Posts: 13
Registered: 01.06.2009
29.07.09 01:23:17
Yes but it seems that there is no committment or ETA on this

tx

Sushrut
Posts: 13
Registered: 01.06.2009
11.08.09 07:00:24
Nadin,

Any update ?

thx

Sushrut
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