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Posts: 4
Registered: 21.04.2009
21.04.09 17:07:35
When using AVS Disck Creator, I keep receiving "Track Following Servo Failure" error messages and doesn't not backup the data.( My dvd burner works fine with other burning programs I have also.) Can you please tell me what this means and how to correct it. Thank you.
Administrator
Posts: 1786
Registered: 22.01.2009
22.04.09 02:49:56
To: rdbertsch55

This problem has been corrected in the newest version of AVS Disc Creator. Please download it following this link.

Best regards
Posts: 4
Registered: 21.04.2009
03.05.09 11:58:52
Thanks for the response. This didn't fix the issue, but I finally figured out the problem. The link was still the same version I was using but I went ahead and reinstalled it anyway. I still has the same problem. I installed the program on my parents computer was able to get it to work before the "do not have multiple licenses" security kicked in. Both are identical computers except theirs does not have a dvd burner and I used an external one of my own which is 2X. So I went back to my pc that has it's own internal burner and lowered the speed to the lowest. It seems to work fine now. I'm going to try increase the speed more when I feel like dealing with issue of possibly creating more drink coasters, but for now, I'm happy with the lowest speed. It's still fast enough for me. I get the impression that it doesn't have an "auto detection" for speed. It sees all the highest speed the drive can get, but doesn't auto set it to the highest "burn speed" it can get and I had to make sure to do this manally. No big deal when I realized it after 20 attempts between the 2 computers (and 20 drink coasters). Anyways it to seems work fine when I choose a lower burn speed and not let it try to auto detect or use the highest speed.
Also, I decided after finally figuring this out,and seeing the program work right, to purchase a license for my parents pc also, and they can keep my external backback, but it won't let me register another license. Can you please help me with this? Thank you.
Administrator
Posts: 1786
Registered: 22.01.2009
04.05.09 06:32:18
To: rdbertsch55
That`s great the issue is resolved! :-)

Please note that according to our Forum Rules, we do not discuss any activation issues on the forum. Please contact our Support Team.

Best regards
Posts: 1
Registered: 22.05.2009
22.05.09 08:35:04
I get this message as well and putting it on lowest speed does not fix it... I need a solution or a refund
Administrator
Posts: 1786
Registered: 22.01.2009
25.05.09 00:35:53
To: r_holman@hotmail.com

Have you tried reinstalling the software? Please do. Download the latest version of AVS Disc Creator anew. If this does not help, please attach a screenshot of the program interface showing the error.

Hope to hear from you soon
Posts: 8
Registered: 07.07.2009
07.07.09 15:06:15
To: nadin


I just installed AVS disc creator and am having the same problem..... Track following servo failure

I am able to burn data cds with the software, so the burner is working.

Thanks

Eric
Attached files:
Posts: 8
Registered: 07.07.2009
07.07.09 15:18:09
To: spicolli1976


I have downloaded the newest version several times, I have tried burning at the lowest speed, but to no avail. I am using Memorex DVD-R 16x 4.7GB discs.
Posts: 8
Registered: 07.07.2009
07.07.09 16:38:04
Update: I went through and read ALL of the posts that were even semi-related to my problem and figured that I had the incorrect DVDs. So I went and bought Sont DVD-RW 4.7GB 1-4X discs (these were the slowest Best Buy had) just as Dam said to do.

This still doesnt work. I now have $40 worth of useless DVDs.

PLEASE HELP!!!!!!!!
Posts: 8
Registered: 07.07.2009
07.07.09 23:45:18
Sorry, I meant "Sony" not Sont.
Administrator
Posts: 1786
Registered: 22.01.2009
08.07.09 04:26:13
To: spicolli1976

Could you attach the .log files containing all the information on the burning process. To find them please follow:
for Vista - C:\Users\[User]\AppData\Roaming\AVS4YOU\AVSDiscCreator\logs
for XP - C:\Documents and Settings\[User]\Application Data\AVS4YOU\AVSDiscCreator\logs\

Thank you in advance
Posts: 8
Registered: 07.07.2009
08.07.09 07:16:22
To: nadin


Log is attached. Thanks!!!
Attached files:
Posts: 8
Registered: 07.07.2009
08.07.09 07:18:08
To: nadin


Heres another log
Attached files:
Administrator
Posts: 1786
Registered: 22.01.2009
10.07.09 00:18:25
To: spicolli1976

The logs show that the data cannot be burnt on this particular disc you have used. Please try using a disc from another manufacturer, ex. Verbatim or TDK.

Regards
Posts: 8
Registered: 07.07.2009
11.07.09 21:30:25
To: nadin


Thank you for the reply. Can you give me specifics as to which "exact" discs to buy? I'm already in the hole $40 worth of useless DVDs and I dont want to waste anymore money.

Thank you
Administrator
Posts: 1786
Registered: 22.01.2009
13.07.09 00:01:55
To: spicolli1976

Verbatim or TDK. The following disc types are recommended:
DVD-RW 1x-2x, DVD-R 4x and slower;
DVD+RW 2.4x, DVD+R 2.4-4x.

Regards
Posts: 8
Registered: 07.07.2009
13.07.09 13:52:50
To: nadin


I bought $10 worth of (now worthless) TDK discs that fit your requirements and the same problem is occuring (The total is now up to almost $50). This is getting ridiculous. Any disc should work with burning software, in my opinion. And it should definitely work when I bought the specific disks that you told me would work.

]-:)
Administrator
Posts: 1786
Registered: 22.01.2009
13.07.09 23:39:19
To: spicolli1976
It is really upsetting :-(
Please could you attach the new .log files.

Thank you
Posts: 2
Registered: 12.07.2009
18.07.09 02:56:48
i have tried everything indicated on this forum and still nothing. i am in the hole the cost of a useless program and 5 different puchases of dvds. since date of purchase i was able to make 1 dvd. wow! it only cost me 200 dollars to make it. i give up using avs.
Support Manager
Posts: 87
Registered: 06.05.2008
24.07.09 01:59:37
To: sonia_elizelda

Attach please log files.
To find them please follow:
for Vista - C:\Users\[User]\AppData\Roaming\AVS4YOU\AVSDiscCreator\logs
for XP - C:\Documents and Settings\[User]\Application Data\AVS4YOU\AVSDiscCreator\logs\
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