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Posts: 2
Registered: 01.01.2010
02.01.10 05:27:05
When I attempt to open the AVS video converter program it just hangs at the splash screen and is non responsive. I have tried to do a repair and the only .dll that can't load is AVSMobileDevice2ActiveSync.dll I don't know if that's part of the problem or not. I recently re-installed windows xp64. AVS was loaded before the install and worked fine. Now it doesn't work at all. I uninstalled and re-installed AVS several times with the same result
Attached files:
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Posts: 2
Registered: 01.01.2010
02.01.10 11:27:00
To: jkuehnel@wowway.com


Attached is the dump file it generates when i force it to close
Attached files:
Administrator
Posts: 1786
Registered: 22.01.2009
06.01.10 02:30:57
To: jkuehnel@wowway.com

It must be helpful to completely uninstall the program (incl. delete registry entries) and install the latest version anew. The instruction has already been sent to you on the support page.

Regards
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