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Posts: 1
Registered: 02.11.2008
02.11.08 13:48:22
Hi, I just recently purchased the unlimited package of AVS4YOU. I use it for converting movies for my cell phone. I convert to 3g2. I have converted maybe 10 or so movies thus far. However, the last couple of movies it will get to about 92 - 93% and then just stop. An window pops from Microsoft saying there was a problem. I am sorry I don't know exactly what it said, I should have written it down and did not. But it is one of those windows that Microsoft pops up and asks if I want to send or don't send it. I am going to try another short movie, one of my son's, ELMO and see what happens.
Thanks for any help.
Wendy
Dam
Administrator
Posts: 569
Registered: 16.05.2008
06.11.08 01:56:24
To: tomandwendy05

Hi Wendy,

We are ready to solve the issue, but for that we need more information.

So, please answer the following questions:
- what input format you use, what's the origin of the files
- what settings do you choose at the Step 2 in AVS Video to Go
- please send us the screenshot of the Step 3
- if the error appears again send us a screnshot of the error. Then click Learn more and send us a screenshot of the error details.

All that will help us to reproduce the error and solve the problem.

Best Regards
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