Hello:
When a file is saved in m4a format after editing or converting (mp3 to m4a), it becomes not playable in Groove Music or Win Media Player (see attached error.jpg). When the file is viewed in file explorer, the file properties are all lost (bit rate, album title, artist, etc.) which were present in the original file format of mp3. The file can still be played within the AVS program but will not be playable with external players. Also, if it is converted back to mp3, all file properties are restored and it becomes playable again.
I've re-installed AVS following the instructions on the website, including the registry cleaner, but no success.
Using Windows 10 and the latest AVS version (v8.3...)
m4a file is attached.
Any guidance would appreciated.
Thanks,
Tom