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Posts: 5
Registered: 12.08.2008
12.08.08 08:40:44
After downloading several of the AVS programs including Video Converter 6, immediately after installation, I get an error message of ClassID not found. THe same goes any ANY and ALL programs that I downloaded from this site. I have been charged $39.00 for this and have not had a response from AVS4U support in TWO days. DOES ANYONE OUT THERE HAVE ANY RECOMMENDATIONS OF WHAT I SHOULD DO NOW?


HELP!!!!!!!!!!!!!!!!!!!!!

Screen capture of the error messages are attached.

Terri Moore
Attached files:
154.3 KB
129.99 KB
Dam
Administrator
Posts: 569
Registered: 16.05.2008
13.08.08 01:27:52
To: iluvhounds

Hello Terri,

Sorry indeed for the inconvenience occurred.

But to help you to solve the issue, we need more information.
So, please follow:
1. Close AVS software and all other running programs and applications.
2. Next follow Start > All Programs > AVS4YOU > Repair

Inform us about the .dll's that will remain unregistered (will be colored in red). You can also send us a screenshot with the Repair window.

Hope to hear from you soon.
Posts: 5
Registered: 12.08.2008
13.08.08 11:22:40
To: Dam
There are ALMOST ALL UNREGISTERED EXCEPT FOR A FEW. Here are the screenshots of 5 of them. I will send 2 more in another email.


Please help me.....

terri moore
Attached files:
164.18 KB
164.24 KB
164.68 KB
167.3 KB
163.29 KB
Posts: 5
Registered: 12.08.2008
13.08.08 11:23:25
To: Dam
Here are two more screenshots.

Terri Moore

Almost all of my .dll are unregistered and I PAID $39.00
Attached files:
165.71 KB
164.87 KB
Dam
Administrator
Posts: 569
Registered: 16.05.2008
14.08.08 07:01:27
To: iluvhounds

Hello,

Please, first follow:
Start>> Control Panel>> Add or Remove Programs and in the currently Installed Programs list check whether
Microsoft Visual C++ 2005 Redistributable is installed (see the attachment).

So, if it is installed, please
1. Uninstall Microsoft Visual C++ 2005 Redistributable
2. Install one of the AVS software and Microsoft Visual C++ will appear in the Installed Programs list

If it is not installed:
1. Install one of the AVS software and Microsoft Visual C++ will appear in the Installed Programs list

Next follow Start > All Programs > AVS4YOU > Repair and inform us about the results.

The fact is, that Microsoft Visual C++ 2005 Redistributable is indispensable for the proper functionning of the AVS programs.

Hope to hear from you soon.
Attached files:
34.96 KB
Posts: 5
Registered: 12.08.2008
14.08.08 13:12:31
To: iluvhounds

I have spent days on trying to get the AVS programs to work on my computer and have tried everything that has been requested of me by your support services. I have uninstalled the AVS programs, I have removed every and all entries of avs4you in my windows registry. I have deleted the Microsoft Visual C+++ Redistributable 6 times today. Have tried to open your Video COnverter 6 and get the same error. Class Not Registered. When I run the repair program, I get 8 .dll files that are registered. All the others CANNOT be repaired. See attached files on this post and the next post.

Please....at this time....I have exhausted all efforts to get your programs to work on my computer and was really looking forward to a great deal with some great video and audio programs, however, None of them will work on my computer.

I am requesting, begging for a refund of my $39.00. Please do this for me as I have tried to do everything possible to resolve this unfortunate issue..

Sincerely,

Terri Moore
Last 4 digits of CCard are 4497

431 Hithergreen Dr.
Lansing, KS 66043
913/306-4770

Your transaction has been processed by WorldPay, on behalf of Online Media Technologies Ltd..


Transaction details:
Transaction for the value of: USD 39.00
Description: One Year Subscription - 1 license
From: Online Media Technologies Ltd.
Merchant's cart ID: 306184
Authorisation Date/Time: 11/Aug/2008 01:22:12
WorldPay's transaction ID: 1867247202
This is not a tax receipt.
Attached files:
154.3 KB
129.99 KB
164.18 KB
164.24 KB
164.68 KB
Posts: 5
Registered: 12.08.2008
14.08.08 13:13:20
To: iluvhounds
Here are the other attachments of class errors.

Terri Moore
Attached files:
167.3 KB
163.29 KB
165.71 KB
164.87 KB
Dam
Administrator
Posts: 569
Registered: 16.05.2008
15.08.08 06:43:16
To: iluvhounds

Hello Terri,

Sorry indeed for the inconvenience occurred.

For the proper functionning of the software you have to have the Microsoft Visual C++ 2005 Redistributable installed on your PC.

Please, check your e-mail for the refund information.

Best Regards
Posts: 13
Registered: 23.07.2009
23.07.09 13:26:40
I am also having the class not registered problem...I followed the instructions from earlier posts:
- uninstalled c++2005 Redistrubable and then reinstalled an AVS program
- c++2005 did reappear as an installed program
-I ran the repair and only 2 Dlls showed up in red...AVSISOParser.dll and AVSMobileDeviseActiveSync.dll

I reran Video Editor 4 and received the same class not registered error msg

the class not registered is AFDED1BC-1084-404d-91af-2a9a7677dea2

I installed all programs and registered two days ago
Support Manager
Posts: 87
Registered: 06.05.2008
24.07.09 11:52:20
To: cehanlon@verizon.net

Do you have VE4 only?
Current Version 4.2.1.165
Any other avs4you software installed?
Specify your OS
Posts: 13
Registered: 23.07.2009
25.07.09 10:57:19
To: cotoPeC

I have the entire suite installed. I am using the latest version of VE4 as I just installed three days ago. I verified that it is 4.2.1.166.

I installed AVS on my tower running Vista Ultimate. When I received the errors noted I tried installing in another partitiion under Windows 7 RC. I got the same result. Then tried installing on my laptop under Windows Vista Home Premium. Everything worked on my laptip! (I am aware of one license per computer and only reinstalled multiple tmes to diagnose the error. I will uninstall and only use one copy when this is resolved).

I also posted the problem on the support site and received the response copied below from Maria. I am now away for 2 weeks and won't be alble to test the suggested solution until I return.

I'm not hopeful about the proposed solution below in that as noted above I reinstalled a fresh copy of the software in my other partition and received the same errors. If you have additional ideas please share.
Thanks!
Charlie

********************************
Hello Charles,

Sorry for delay.

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start> All Programs> AVS4YOU> Uninstall.

2. Go Start> Run... Print regedit in the opened window and click Ok. In the opened Registry Editor window please find and delete all AVS4YOU folders.

HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it).

HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it).

3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it).
Go Local Disc (C:) > Program Files > Common Files> AVSMedia (delete it).
Go Local Disc (C:)>> Documents and Settings>> All Users>> Application Data>> AVS4YOU (delete it).

Download the latest version from our web page:
http://avs4you.com/downloads.aspx

Now install the program anew on your PC.

*****************
Support Manager
Posts: 87
Registered: 06.05.2008
27.07.09 01:43:40
To: cehanlon@verizon.net

There may be some problems until comercial version of Windows 7 will be released (as soon as it will be released, all software will be tested in full)
But it has to work on Vista...
Specify config of your Tower.
Delete the software completely following the instruction sent by support manager and fresh install.
But install AVS Video Converter (not Editor)
Posts: 2
Registered: 27.07.2009
27.07.09 13:10:15
To: cotoPeC
I have an open (for three days with no responses yet) support request on the same problem, occurring on two different systems, but only if the output to DVD option is chosen. The same class is reported as missing.
Posts: 2
Registered: 27.07.2009
27.07.09 13:17:59
To: cotoPeC
FWIW, Repair shows only AVSISOParser.dll as a problem ("Can't load library").
Posts: 13
Registered: 23.07.2009
27.07.09 15:31:59
To: cotoPeC

Tower is Pentium 4...3.2ghz...running Vista Ultimate (Vista 7 in a second partition)....2 gb memory...asus motherboard p4c800-e.

I don't understand your request to install video converter??? My problem is with video editor 4 and I have been installing the entire suite. Please clarify your request for me to install video converter. Do you want me to try that alone? Then if it works what should I do???

I've read Peter's reply below...my problem with video editor also occurs when I ask to create a dvd...I didn't try creatiing other formats. FYI..When I ran the repair my problem was also with AVSISOParser.dll.
Support Manager
Posts: 25
Registered: 03.07.2008
28.07.09 05:36:34
To: peter@fletchers-uk.com

To: cehanlon@verizon.net


AVSISOParsel.dll usually goes with AVS Disc Creator program. Do you have it installed?

Also, could you please specify the format of the files you are trying to convert and their origin to DVD?
Posts: 13
Registered: 23.07.2009
28.07.09 13:42:05
To: cotoPeC


Yes I have Disc Creator installed (as I said previously I have the entire suite installed). I haven't tried to run Disc Creator but I did try to run DVD Authoring and received an error message saying that the integration was corrupted.

My files are mpg captured from vhs tapes.
Support Manager
Posts: 25
Registered: 03.07.2008
29.07.09 01:27:52
To: cehanlon@verizon.net


Once again I ask you to completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start> All Programs> AVS4YOU> Uninstall.

2. Go Start> Run... Print regedit in the opened window and click Ok. In the opened Registry Editor window please find and delete all AVS4YOU folders.

HKEY_LOCAL_MACHINE > SOFTWARE > AVS4YOU (delete it).

HKEY_CURRENT_USER > SOFTWARE > AVS4YOU (delete it).

3. Go Local Disc (C:) > Program Files > AVS4YOU (delete it).
Go Local Disc (C:) > Program Files > Common Files> AVSMedia (delete it).

Download AVS Video Editor from the link below:

http://www.avs4you.com/Downloads/AVSVideoEditor.exe

Now install the program anew on your PC. Please do not install any other AVS programs. Try to repeat the error.

Please inform me about the results.
Posts: 3
Registered: 30.07.2009
30.07.09 23:04:56
I am having the same problem. I re-installed the software after deleting the registry entries. In the latest version of AVS Video Editor, when I go to the "save movie" section, I get the first screen, choose the top "high quality DVD" type to burn to, then when I hit "Next" i see a circle animation in the center of the screen and get the following error which locks-up the program: "Class not registered, classid: {AFDED1BC-1084-404D-91AF-2A9A7677DEA2}". My AVS package is all updated as of 7/31/2009. I use Windows XP Pro with all the latest updates. The PC has no other issues and I am an IT professional.

After running the Repair, there are TWO items in red "Can't load library" as follows:
AVSISOParser.dll
AVSMobileDevice2ActiveSync.dll

These files exist in the directory: C:\Program Files\Common Files\AVSMedia\ActiveX

Could this have to do with a service? I have attached a list of my MS services that are running (tab delimited TXT file).
Attached files:
Support Manager
Posts: 25
Registered: 03.07.2008
31.07.09 01:39:20
To: kalamazoo222


Our developers tried to fix the problem in AVSVideoXmlDVDMenu.dll

To solve the problem please download and save the attached file in the directory C:\Program Files\Common Files\AVSMedia\ActiveX. Then run repaire procedure from Start>All Programs>AVS4YOU>Repair.

Please inform us about the results.

(The .dll has been deleted, as it has been included into the latest update. Update AVS files following Start > Programs > AVS4YOU > AVS Update Manager)
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