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Posts: 5
Registered: 29.01.2018
29.01.18 01:00:57
I tried closing out of the project and then immediately opening it back up, i updated my audio drivers, but the audio mix line still isn't working! You guys have any more solutions to this?
Developer
Posts: 104
Registered: 08.09.2009
29.01.18 07:53:11
To: AdaMario

Firstly, please, try to repair AVS files:

1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of "This PC" / "My Computer" window and press <Enter>:

If you run 32-bit Windows: %COMMONPROGRAMFILES%\AVSMedia\ActiveX\Repairing.exe
If you run 64-bit Windows: %COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the "AVS Repair" window showing those files and send it to us.

Also, please, make screenshots for the AVSVideoEditor main window with line for audio mix and for Properties window of the audio objects on the mix line (Right Mouse Button click -> Properties) and send them to us.
Posts: 5
Registered: 29.01.2018
30.01.18 03:18:01
To: RomanN
Okay, i repaired it and it still didn't work. And here's the 2 screenshots you told me to take.
Developer
Posts: 104
Registered: 08.09.2009
30.01.18 14:27:05
To: AdaMario

We need the samples of your files: project file (.vep), video file (.mp4), audio file for mix.

You have been assisted in AVS4YOU support system.
Posts: 5
Registered: 29.01.2018
30.01.18 20:40:45
To: RomanN
Here.
Attached files:
342.26 KB
Nat
Posts: 2243
Registered: 03.07.2008
16.02.18 11:29:16
To: AdaMario

Dear user,

We have tested your project file and files used in the project.

You placed the audio from the video file on the timeline, that is why you cannot hear the audio line sound, as it is overlaps the sound from the video line.

Please try to place some other audio on the audio timeline or mute the sound from the video.

Thank you for cooperation.

Kind regards
Posts: 5
Registered: 29.01.2018
23.03.18 18:17:54
To: Nat
Well, I tried that, and the audio mix line still doesn't work.
Nat
Posts: 2243
Registered: 03.07.2008
28.03.18 10:10:07
To: AdaMario

Dear user,

Thank you for the information.

To avoid the problem please completely reinstall AVS4YOU software following the instructions below:

1. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

2. Download and install the latest versions of the necessary programs from our website.

Please inform about the result.

Kind regards
Posts: 5
Registered: 29.01.2018
30.03.18 14:36:55
To: Nat
It worked! Thanks!
Nat
Posts: 2243
Registered: 03.07.2008
05.04.18 11:26:00
To: AdaMario

Thank you for the information.

I am glad the issue is resolved.

Please let me know if I can be opf any further assistance to you.

Kind regards
Posts: 2
Registered: 23.04.2018
24.04.18 13:15:08
I'm having the same problem, but unfortunately, uninstalling and reinstalling didn't solve it. What's weird is that no sound will play in the Audio Line, however, if you click the MP3 in the Current Project Audio Window, it plays fine. So sound is indeed going into the program, just not the Audio Line.
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