Hi,

Very often when I minimize AVS Video Editor to taskbar to do other stuff (like surfing the internet with Firefox)... and when I come back to AVS Video Editor, all the interface of the program gets blurred in black.

And I have to close the program and open it again. Very annoyng.

Please fix this black blurring problem.

To: bogdandumitrasciuc@gmail.com

Dear user,

To avoid the problem please try to completely reinstall AVS4YOU software following the instructions below:

1. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

2. Download and install the latest versions of the necessary programs from our website.

Now install the software on your PC anew.

Kind regards

I have reinstalled Windows.

I have reinstalled AVS softwares as clean. Latest versions.

And I always install the latest Nvidia driver.

Still have the problem.

To: bogdandumitrasciuc@gmail.com


Why there is no thread for AVS Document Editor ?

To: bogdandumitrasciuc@gmail.com

Dear user,

Thank you for the information.

Please try to repair AVS files:

1. Close all AVS programs and other running applications.
2. Copy the following link to the address bar of My computer window and press <Enter>:

If you run 32bit PC: %COMMONPROGRAMFILES%\AVSMedia\ActiveX\Repairing.exe
If you run 64bit PC: %COMMONPROGRAMFILES(x86)%\AVSMedia\ActiveX\Repairing.exe

If some of the .dlls are not registered, please make a screenshot of the Repair window showing those files and send it to us.

Please also specify the OS you use.

Thank you for cooperation.

Kind regards

I use Windows 10 Pro X64.

Look at the picture.

This happens almost always when I close the program to taskbar and then I reopen it full screen.

It is ridiculous.

I've done the repairing.

All the files are "success".

To: bogdandumitrasciuc@gmail.com

Thank you for the information.

Please specify if the problem remains if you minimize the program screen.

Please also send us your PC configuration: right click on My computer > Properties.

Specify the Os version: go Start - Run - type cmd and press Ok - make the screenshot of the new opened window and send it to us.

Thank you for cooperation.

Kind regards

HI,

That black screen is the bug. When it appears, it remains. I have to close and reopen the program / text file.

To: bogdandumitrasciuc@gmail.com

Dear user,

Thank you for all the information and sorry for the delay in reply.

Unfortunately we cannot tell when the issue may be resolved.
Our developers are working on this issue now, we will let you know as soon as we have any information.

Thank you for understanding.

Kind regards

Hi,

I have installed the latest version of AVS Document Editor launched on december 27... and it gives an error on opening. It doesn't even open.

To: bogdandumitrasciuc@gmail.com

Dear user,

To avoid the problem please try to completely reinstall AVS4YOU software following the instructions below:

1. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

2. Download and install the latest versions of the necessary programs from our website.

Now install the software on your PC anew.

Kind regards