I'm getting a file format error on a .wmv file in both Video Converter 9.1 and trying to import into Video Editor. The file plays fine with Windows Media Player.

I ran the Update Manager to make sure I had current versions of everything before running Converter and Editor.

To: kerry okie

Dear user,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

3. Download and install the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Try to convert your file once again and inform about the result.

Best regards.

To: Nat
I did the unstall/reinstall following the steps described. No change in behavior - I'm still getting the same error.

To: kerry okie

Dear user,

Please specify the origin of the .wmv file you are trying to convert.

Do you have any problems with other files of the same and different format?

Thank you for the information.

Kind regards

To: Nat


I don't know the origin of the file. It was made by someone else in the company. I don't know what kind of camera it was shot with or how it was converted to a .WMV. What I do know is that it plays fine with Windows Media Player - I'm watching it right now.

To: kerry okie

Dear user,

Thank you for the information.

To analyse the problem we need your source video file, please upload it to our FTP server.
I will send the instructions on how to do it via AVS Support System. Please log in using your e-mail and forum password.

Thank you for cooperation.

Kind regards