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Posts: 2
Registered: 26.12.2014
26.12.14 16:43:45
I created a video with a separate audio mix track on my parents' laptop, then got a new laptop for Christmas. The new one is the one I want to register, so I can output without the watermark. Unfortunately, even though I emailed the project files and all of the component files to my new laptop, I can't get the audio mix to play. I tried turning off the sound for the video and the video overlay. The music plays fine when I just play it either on the computer or click on it in the media library.

Then I tried reconstructing it on my new laptop, but the audio mix still is not audible. I'm baffled, please help!

Any suggestions? This is for an after Christmas gift and I'm really hoping to make it work.

Thanks so much.
Attached files:
Nat
Posts: 2229
Registered: 03.07.2008
27.12.14 12:22:54
To: ruanna3

Dear user,

To avoid the problem please completely uninstall AVS4YOU software from your PC. Instructions below:

1. Go Start > All Programs > AVS4YOU > Uninstall. Please make sure to click the "Check All" button.

2. Follow this link and download the utility that will automatically remove all AVS software components from your PC. Save the utility on your computer and launch it.

3. Download the latest versions of the necessary programs from our website:
http://avs4you.com/downloads.aspx
Now install the software on your PC anew.

Try to use the program and inform about the result please.

Kind regards
Posts: 2
Registered: 26.12.2014
28.12.14 18:57:18
To: Nat


Nat, you are my personal hero! I was a little skeptical because I just downloaded it so I couldn't figure out why re-downloading it would make any difference, but it totally worked.

Thank you so much! <3 <3

Anna
Nat
Posts: 2229
Registered: 03.07.2008
30.12.14 16:50:39
To: ruanna3

Dear Anna,

Thank you for the kind feedback.

I am glad the issue is resolved.

Please let me know if I can be of any further assistance to you.

Kind regards
Posts: 83
Registered: 01.07.2015
15.07.15 16:16:52
Hi, is there a reason why the second download worked? I mean, it's basically the same process? I'm just lost at this point.
Nat
Posts: 2229
Registered: 03.07.2008
16.07.15 10:28:05
To: joelmch

Some components of the program were not installed properly during the first installation.
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