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Posts: 3
Registered: 24.10.2008
28.10.08 21:37:17
I sent a request to support on the 24th, but haven't got a reply yet. I can't open my wma files. Here is a copy of what I sent to them, but maybe someone here can help me out...I bought a license key and installed it and all is good there. (I will also attach the wma file here too as a zip file...

Dear Support,
I just installed AVS Audio Converter and it won't open .wma files (atleast some of them...I didn't try all the ones that I have, but I tried a few). I will attach one of them. Can you tell me why. It shows up in the list of supported files. It opens all the mp3 files I've tried so far. Those are the only 2 I've tried, but it just won't open the wma files I've tried. When I try to open one it gives the error message "One or more files could not be opened". I really like your products so far, and I intend on downloading more of them in time, but I really want this to work with the wma files I have...
Thanks
Albert
Attached files:
Dam
Administrator
Posts: 569
Registered: 16.05.2008
29.10.08 05:44:53
To: achammar@cableone.net

Hi Albert,

We tested your file. Unfortunately, it turned out, that it is copy protected, so we can not open it and convert to any other format.

Best Regards
Posts: 3
Registered: 24.10.2008
29.10.08 20:03:28
To: Dam


oh, ok. I didn't know that. Alright, thanks for checking into it. I didn't even know they could be copy protected. I have a lot of files like that that I wanted to turn to mp3's, but I guess I'll have to record them to mp3's instead. That's ok, it'll just take a hundred times as long...lol

Thanks much for your time with this and letting me know what the deal was!

:-)
achammar
Dam
Administrator
Posts: 569
Registered: 16.05.2008
30.10.08 01:51:25
To: achammar@cableone.net

You are welcome! That's my job ;-)
ola
Posts: 5
Registered: 16.09.2008
26.12.08 05:50:24
Can you please tell me the problem with the file I attached? I don't think it is the same copy protection problem, because the Audio Converter doesn't give me any error message -- instead, it looks like it encounters an unhandled exception when I try to open this file (it doesn't give any message, but doesn't add the file to the list, and after it the program stops responding to "Add File" or "Add Folder" buttons).

Thanks!
Ola
Attached files:
Dam
Administrator
Posts: 569
Registered: 16.05.2008
26.12.08 08:08:02
To: ola

Hi Ola,

Please try to rename your file using Roman alphabet or numerals.

If that does not help. please inform us whether the error repeats with other WMA files.

Hope to hear from you soon.
ola
Posts: 5
Registered: 16.09.2008
09.01.09 04:47:34
To: Dam


Thank you, renaming the file worked!
Although, I have 3 albums of Russian music that need convertion, and renaming all files will be a nuisance... adding support of file names in other languages would be a better solution. But still, thanks!

All the best,
Ola
Posts: 2
Registered: 04.03.2009
04.03.09 02:00:17
i also cant convert wma to mp3s. i put my cds on my computer. they are all bought in stores, no copys, so why would they be protected and is there a way to convert to mp3s?
Administrator
Posts: 1786
Registered: 22.01.2009
04.03.09 23:20:59
To: m_paholak

Please could you attach once of these files here. We will test it and try to resolve the problem.

Best regards
Posts: 2
Registered: 04.03.2009
08.03.09 20:14:02
To: m_paholak

heres one of the songs. i have complete store bought cds......about 300 on my computer. i just wanted them in mp3 form so i can put on less cds for my car. thanks.
Administrator
Posts: 1786
Registered: 22.01.2009
10.03.09 02:12:20
To: m_paholak

Unfortunately, the file is not attached here. We would appreciate if you tried to once again. Please zip it prior to attaching.
Posts: 1
Registered: 09.05.2009
10.03.09 02:13:20
When trying to import audio files (.wma) into the Video Editor I keep getting the message that some files can't be read, file format error.

Please advise
Administrator
Posts: 1786
Registered: 22.01.2009
12.05.09 01:05:44
To: bschwartze

Make sure these files are not copy-protected. In case they are not, please attach one of them here for testing (please zip it first).

Thank you in advance
Posts: 1
Registered: 29.05.2009
29.05.09 21:00:13
I am experiencing the same with my wma files as the others. I am attaching one of the songs and could you check if it is copyright protected? Thanks in advance.
Attached files:
Administrator
Posts: 1786
Registered: 22.01.2009
31.05.09 22:49:01
To: edithsmyt

This file is protected. This can be checked simply by viewing its properties (see screenshot).

Best regards
Attached files:
Posts: 1
Registered: 22.06.2009
31.05.09 22:50:01
I have downloaded the Audio Converter and have converted a lot of my music from itunes to mp3 format. Many files and some whole folders refuse to open when I attempt to 'convert them'. I get an error message stating "One or more files could not be opened". The music it does convert Im satisfied with, however many of the files that won't open are favorites.

Does anyone have any guidance on the cause for the problem and/or a solution??

Many thanks

GPS
Administrator
Posts: 1786
Registered: 22.01.2009
22.06.09 23:38:00
To: hambone5

Please note my comment above. Most likely, these files are copy-protected, therefore cannot be opened in the program.
Posts: 1
Registered: 12.10.2009
22.06.09 23:39:00
I downloaded wma files from Bearshare and now want to convert them to mpg using AVS. But each time I try to add a file it gives me a file format error. Anyone know what I'm doing wrong?

Thanks.
Administrator
Posts: 1786
Registered: 22.01.2009
13.10.09 03:48:07
To: kikeroo

Note the above posts.
Posts: 1
Registered: 22.12.2009
22.12.09 20:34:37
when converting files saved as windows media player files from hdd drive mp3 format the message file format error appears on so many of the files I try to convert and also the same message comes up when converting from a CD
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