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Experienced User
Posts: 119
Registered: 01.01.2009
23.10.11 00:30:09
Hi

The latest version of Video Editor is importing .ts files with 6 channel stereo ok. But I am unable to produce any files - VE keeps crashing.

File info and screenshots attached.

I have tried the same file in the latest version of Video Converter and have encountered no problems at all.

James
Attached files:
Posts: 2396
Registered: 29.01.2012
26.10.11 14:59:16
To: jcthomson

Hello James,

There is a bug in our software working with such files. We apologies for the inconvenience caused.
Our developers are working on it. As soon as any solution for the problem is available, I will notify you.

Best regards.
Experienced User
Posts: 119
Registered: 01.01.2009
29.10.11 13:36:13
To: Vlad

thanks.

please recall that I uploaded a file to the ftp server on 13 sept 2011, ie a file which causes this type of problem.

so your developers have now had 6 weeks to work on it.

this is seriously interrupting my workflow, so I'd really appreciate a solution sometime soon.

best

James
Posts: 2396
Registered: 29.01.2012
03.11.11 11:59:34
To: jcthomson

James,

We apologize for the delay solving the problem! I hope we will come up with the solution in the nearest future.

Best regards.
Posts: 2396
Registered: 29.01.2012
15.11.11 10:53:13
To: Vlad

Hello James,

I've attached the patch which fixes the problem in our software working with your TS files. We apologize for the delay and for the inconvenience caused.

Best regards.
Attached files:
Experienced User
Posts: 119
Registered: 01.01.2009
18.11.11 15:39:42
To: Vlad

thanks Vlad - I've done a test with one of the problem files and no problems!

best regards

James
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