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Posts: 1
Registered: 27.10.2011
27.10.11 13:59:17
Just a 'quickie' to thank AVS support staff over my problem with ....... control 'spSkinpanel5' has no parent window

Sorry I sent 'chaser' emails to you regarding your solution to the problem, I did not realise it was necessary to log in with email and password
to get a response from Support.

Your fix worked fine and Audio Editor now running with no problems

I am very pleased with all of the AVS software I have subscribed to, excellent value for money

It would help if you gave clear instructions on your Web pages on how to contact the Support Group

Many thanks

Mikeyuk
Posts: 2396
Registered: 29.01.2012
30.10.11 19:08:36
To: mikeyuk

Hello,

Thank you for kind words about our Support Team. We always do our best to solve user problems.

As for the instructions on how to contact support, actually, right after you submitted the first message, you can see the message that informs you that your login and password has been sent to you by e-mail and you should use them to access the system next time.

Best regards.
Posts: 2
Registered: 31.10.2011
31.10.11 01:19:57
How did you fix "spSkinPanel5" error? You thank support - but I cannot find what they told you. I have same error and cannot get my mike to work.
Posts: 2396
Registered: 29.01.2012
31.10.11 07:17:34
To: levans

Hello,

This error message is connected with the ribbon interface minimizing of the program. To avoid the problem please disable the function "Minimize the Ribbon" on the Quick Access Toolbar in Audio Editor.

Best regards.
Posts: 1
Registered: 31.01.2012
31.01.12 12:21:10
hello, avs audio editor doesnt want to open the projets.mix since 2 days. it doesnt recognize his own project saved ???
Administrator
Posts: 570
Registered: 03.07.2008
31.01.12 13:27:46
To: patrick fertey


Hello,

Please try to follow this instruction in order to open your project

If you got any error messages when you try to open your project, please send us a screenshot.

Best regards.
Posts: 1
Registered: 31.01.2012
31.01.12 19:19:27
I got registration.. activated program but still the EDITOR TAB isnt showing all the options available for use.. please help!
Posts: 2
Registered: 09.01.2012
01.02.12 09:27:28
Hello,
I'm attempting to edit mix a project but I can't get the 2nd and 3rd lines to unmute. While I get audio in line 1 (the solo button is selected) the other lines automatically switch to mute and when the play line reaches the mix point there is no audio from line 2 because of the mute button. Apparently I'm doing something wrong. Can anyone offer help please?
Lex
Administrator
Posts: 914
Registered: 20.05.2010
02.02.12 06:28:04
To: wishman72@yahoo.com


Hello,

Your request is processed at our support system http://support.avs4you.com

Best regards.
Lex
Administrator
Posts: 914
Registered: 20.05.2010
02.02.12 09:47:39
To: les.leland@gmail.com


Hello,

Your request is processed at our Support System http://support.avs4you.com

Best regards.
Posts: 1
Registered: 03.03.2012
03.03.12 16:57:59
I am trying to convert a wma file to an mp3 file in order to upload the song onto my sonicbids account. However, I need some step-by-step instructions to make the program work properly. Please help.
jameswalker7077@sbcglobal.net
Lex
Administrator
Posts: 914
Registered: 20.05.2010
05.03.12 07:13:22
To: jartthecomforter@gmail.com


Hello,

Your request was processed at our support system:
http://support.avs4you.com

Best regards.
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