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Posts: 4
Registered: 16.07.2008
16.07.08 19:46:40
I just downloaded AVS4You to convert WMA audio files into MP3 audio files. I receive an information message when I try to add a WMA file that reads: "One or more files could not be opened".
Has anyone else experienced this and, do you have any solutions to resolve this issue?
Dam
Administrator
Posts: 569
Registered: 16.05.2008
17.07.08 01:50:17
To: LJHolmquist

Hello,

Please specify whether you have that problem with a single WMA file? If yes, please attach that file to the post, to help us to reproduce the error.

Please also try to provide us with the following information:
- the operating system you use
- attach your PC configuration

Hope to hear from you soon.
Posts: 4
Registered: 16.07.2008
17.07.08 16:20:31
To: Dam

The issue is occuring with the majority of my WMA files that I've downloaded from my monthly subscription to iTunes.
I'm not at my computer right now to give you it's configuration, but have cut/pasted the information from my Dell account page. Let me know if this helps. Otherwise, can you tell me how best to attach my "PC configuration"?

Dell PC - XPS/Dimension 700 series. Operating system is XP.
- DUAL IN-LINE MEMORY MODULE..., 1G, 667M, 128X64, 8, 240, 2RX8
- PROCESSOR..., 6400, 2.13, 2M, CORE DUO-CONROE..., BURN 2...
- CARD (CIRCUIT)..., GRAPHICS..., 256, 7900, GS, HMGA14
- CARD (CIRCUIT)..., MULTI-MEDIA..., AUDIO..., SB0467
- HARD DRIVE..., 320G, S2, 7.2K, 16M, LEAD FREE..., SGT-TN
- HARD DRIVE..., 250G, S2, 7.2K, 3.5, WD-HAWK
- ASSEMBLY..., COMPACT DISK READ WRITE/DIGITAL VIDEO DISK DRIVE COMBO..., 48, TOSHIBA SAMSUNG STORAGE TECHNOLOGY..., Serial ATA..., BLACK...

I don't know if this gives you what you need. Let me know, otherwise I will have to respond later when I am at my computer. Thank you in advance for your assistance.
Posts: 4
Registered: 16.07.2008
17.07.08 16:43:52
To: Dam


Perhaps this is easier to read:

Dell XPS Dimension 700 series PC, with XP operating system.
Processor: Intel Core 2 Duo processor x6800 Extreme (2.93 GHz)
Ram: 2GB of 667MHz DDR2 SDRAM;
Hard Drives - Two hard drives - 320GB and 250 GB, serial ATA 7,200rpm hard drives;
Graphics: NVIDIA GeForce 7900 GTX x 2 (SLI), 512 MB
Two 512MB GeForce 7900 GTX cards.

I hope this information is more helpful.
Dam
Administrator
Posts: 569
Registered: 16.05.2008
18.07.08 01:01:38
To: LJHolmquist


Hello,

Thank you for the information.

But we will be also glad to:

- receive a WMV file that you are trying to convert. Please attach it to the post
- know what Windows Media Player version you have

Hope to hear from you soon.
Posts: 1
Registered: 05.08.2008
05.08.08 06:40:26
To: LJHolmquist


Yes. The files concerned are the cover album files or any other extension that is not in the convert process.

For example, I converted my .WMA files to MP3 , and the folder.jpg (album cover) is rejected. The message don't concern the audio files you want to convert. No worries.
Posts: 4
Registered: 16.07.2008
09.08.08 20:02:29
To: gilles.forestier@bluewin.ch

I have just returned from vacation and now have some time to attempt to resolve this problem. The following is an email I last received from your support team:
****************************
Hello,
Thank you for the information concerning your PC.
Could you be so kind to specify:
if you are able to open this file anywhere (f.ex. in AVS DVD Player)?
Please, inform us at what exact moment the error message appears.
It would be nice if you make a screenshot of the PC configuration: right-click My Computer, choose Properties, make a screenshot of the General bookmark.

To make a screenshot, please,
- press PrtScn to copy the screenshot to the clipboard
- open a graphics editing program (e.g. Microsoft Paint, select Start\Run..., enter 'mspaint' and press OK to start it)
- press Ctrl+V to paste the screenshot from the clipboard
- save the image in PNG format
- attach the image file to your email .
Thank you in advance for the information.
Best regards, Olga Yurlova
AVS4YOU Support Team
www.avs4you.com
*************************************************

My Response:
I have attached a copy of my screen shot.
The answer to the question of whether I can open: f.ex. in AVS DVD Player - - No. After downloading to my computer, I am unable to find "f.ex" in this program.

I have attached a copy of the WMA music file I am attempting to convert to am MP3 file:
Attached files:
Dam
Administrator
Posts: 569
Registered: 16.05.2008
11.08.08 07:10:51
To: LJHolmquist

Hello,

Thank you very much for the file. In fact, this file is copy protected, the drm is used, so, that is impossible to convert that file with the AVS software.

Best Regards
Posts: 2
Registered: 17.09.2010
17.09.10 13:03:33
When I try to add a file from iTunes to convert I get the "no items match your search" after opening the album folder. It locates the artist and the album but not the song. I checked the file path from iTunes and confirmed the location on my C: drive and the song plays from iTunes but AVS Audio Converter can't locate it. Please advise, TIA.
Posts: 2
Registered: 17.09.2010
17.09.10 14:42:28
To: Misanthrope
Nevermind, I figured out the file was protected (but not anymore :P). Sorry for the double post.
Posts: 2396
Registered: 29.01.2012
20.09.10 06:06:15
To: Misanthrope

Hello,

We are glad that the problem is solved.

If you need any problem arises, we are here to help.

Best regards.
Posts: 1
Registered: 27.05.2012
27.05.12 19:13:38
To: Misanthrope

Getting that same error message "No items match your search". How do you unprotect music files in itumes?

Thx
ETB
Lex
Administrator
Posts: 914
Registered: 20.05.2010
28.05.12 08:52:45
To: ebutler74


Hello,

Please send us a screenshot of the error. Specify what AVS4YOU software you use. Please note, AVS4YOU software is not able to process protected files.

Best regards.
Posts: 1
Registered: 29.04.2013
29.04.13 15:39:12
So how does one unprotect itune movies?
Nat
Posts: 2143
Registered: 03.07.2008
30.04.13 07:11:44
To: applegate

Dear user,

Unfortunately AVS4YOU software can not be used to decrypt the protected files.

Please let me know if I can be of any further assistance to you.

Kind regards
Posts: 59
Registered: 15.06.2013
23.06.13 14:56:28
To: Nat


Thanks. can you also recommend a software that can decrypt this first?
Nat
Posts: 2143
Registered: 03.07.2008
24.06.13 06:11:37
To: doncht

Unfortunately I can not recommned you software for decryption.

Kind regards
Posts: 1
Registered: 09.05.2014
09.05.14 16:48:32
To: LJHolmquist


I purchased AVS4you to convert wma files to mp3. All my WMA files get a format error message. I can not convert anything.
The AVS Sup[ort have not been helpful. They give me instructions that do not work.

Emilio Cantu
Posts: 142
Registered: 15.10.2013
10.05.14 10:29:57
To: ECANTU@AOL.COM


Dear Emilio,

We would recommend you to contact us via our support system once again, providing more information about the issue: http://support.avs4you.com/Support.aspx.

We will find a solution for you.

Best regards.
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