Its been 6 days since I sent the following help request to support:
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Hi, The Video Recorder has a memory leak, which will eventually cause my PC to run out of memory. It leaks memory at about 0.3666MB/second. I have the latest version available installed (2.4.1.40). It has also crashed on a a couple of occasions.
My PC runs XP Pro version 2002 SP3. PC is Acer Veriton M464 with Q6600 Quad core @ 2.40GHz, with 32bit OS and 2.75GB of RAM.
Please advise on fix as its making the application unusable.
Thanks,
Charles.
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So far, I've received no acknowledgement or response at all. I am a fully paid-up user. I can't help wondering if I have spotted a long-term flaw in the AVS Video Recorder SW - ie. a persistent memory leak... which can't be - or isn't planned to be- fixed.
I wrote to Davnor to suggest that his problem sounds similar, and looks like it could well be explained by the same underlying problem, suggesting my experience is not unique to my system setup.
I've also written to support on the 4th March asking them to respond, but still no answer as yet.
This delay in responding is not reflecting well on AVS and I hope they will now take some action... or at least reply to me.
Charles.