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Posts: 4
Registered: 28.07.2010
28.07.10 05:26:07
I have had major problems with the latest AVS Video Editor. I had only ever used the trial version before but had absolutely no problems. I made a movie and was really happy with it, so decided to buy the whole package. However after purchasing and following all instructions to activate, I found that the program doesn't work. Every time I open it up it freezes. It gets stuck on my video after like 1 second and won't go any further. when I try to save as a movie file, the downloading gets as far as 42.1% everytime then just won't go any further.

I've tried uninstalling and reinstalling a few times, but can't get it to work. It's quite frustrating since I only just bought the software and haven't even had a chance to use the registered one.

Would love some help-any ideas would be great!!
Nat
Posts: 2364
Registered: 03.07.2008
29.07.10 04:09:34
To: amy_summers_@hotmail.com

Please try to do the following: unzip the files in the attachment and save them to your hard drive: C:\Program Files\AVS4YOU\AVSVideoEditor

Then try to use AVS Video Editor till the program starts Not Responding, please do not close the program for about a minute - you will get a bug report (error message) - please make a screenshot and send it to us.

We greatly appreciate your help.

Regards
Posts: 4
Registered: 28.07.2010
29.07.10 05:31:03
To: Nat

Thanks for your help. have followed your instructions and got the screen snapshot.
Where do I e-mail it to? My bug report wouldn't go through because I haven't a set e-mail program, I just use hotmail through the internet.

I have attached it here too. :)
Attached files:
Nat
Posts: 2364
Registered: 03.07.2008
29.07.10 07:15:15
To: amy_summers_@hotmail.com

If possible please attach the bug report here.

Thank you.

Regards
Posts: 4
Registered: 28.07.2010
29.07.10 16:08:33
To: Nat


I downloaded an e-mail program and set up my account with it so the report is e-mailed through
Do you still want me to post it here?
Posts: 4
Registered: 28.07.2010
Nat
Posts: 2364
Registered: 03.07.2008
30.07.10 07:20:53
To: amy_summers_@hotmail.com

Thank you for the information and the .log files.

Your request has been answered in AVS Support System.
Please use your e-mail and password to track the answer.

Regards
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