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Posts: 23
Registered: 02.05.2010
02.05.10 17:54:10
How do I compress a blu-ray move (example: 30 gb to 10 gb), also when I use the program, i have already converted 4 movies (blu-ray), all of them (at the beginning) start freezing up (or lagging) and then stops lagging, starts lagging after a while. Can anyone help me fix the problem?
Posts: 2396
Registered: 29.01.2012
04.05.10 12:56:01
To: phongtien4


Hello,

Actually, there is no special option to compress blu-ray video in our software, however you can try converting your bluray movie to blu-ray format in AVS Video Converter. You should select lower quality profile with output settings in the Profile list, for example Blu-ray HD ready 720p - (H.264,12000 kpbs, 23.976fps), it will allow to get lower size movie on output.
As for lagging problem, please specify your PC configuration. It would be great if you attached a screenshot of it (right click on My Computer>Properties).

Best regards.
Posts: 23
Registered: 02.05.2010
08.05.10 11:08:15
To: Vlad
Here you go, my computer preference.
Attached files:
Posts: 2396
Registered: 29.01.2012
11.05.10 13:07:06
To: phongtien4


Hello,

Thank you for the screenshot provided. As far as I can see your computer is powerfull enouph to handle blu-ray files. Could you please specify which format did you convert your blu-ray movies to and what output settings did you select?

This information will allow us assist you further.

Regards.
Posts: 2396
Registered: 29.01.2012
31.05.10 12:40:25
To: phongtien4


Could you please also specify where do you play resulted blu-ray video? Do you play it on stand alone blu-ray player?

Please try playing resulted blu-ray video on computer with AVS Media Player and inform us if the same lagging problem exists. To play blu-ray movie you should open index.bdmv file from BDMV folder or 00000.m2ts file from STREAM subfolder.

Regards.
Posts: 23
Registered: 02.05.2010
31.05.10 18:05:46
To: Vlad


I play the Blu-ray movie on the blu-ray player on the television. It has the same problem on the computer when played with the blu-ray disk. (lagging)
When we play the 00000.m2ts file from the stream subfolder, it's plain black. Nothing plays but the timer keeps going.
Posts: 2396
Registered: 29.01.2012
03.06.10 05:24:41
To: phongtien4

Hello,

Thank you for the details.

I'm asking you to do the following. Please try converting your blu-ray movie to blu-ray again, but copy your source blu-ray movie to hard drive at first and open it from hard drive (index.bdmv file) in AVS Video Converter. After conversion, please do not burn converted movie to disc. Open output folder instead and try playing resulted blu-ray movie from this output folder checking if the same lagging problem persists. Try playing index.bdmv file or the largest by size m2ts file (not 00000.m2ts). Please inform us about the results.

Looking forward to hearing from you.


Best regards.
Posts: 23
Registered: 02.05.2010
05.06.10 17:00:26
To: Vlad


Thank you for the response, when I play the movie on the computer, the movie starts lagging. After it stops lagging, the voice and sound goes faster then the movie by a few second.
Posts: 2396
Registered: 29.01.2012
07.06.10 07:27:46
To: phongtien4


We need to test your source blu-ray movie structure which you are converting. It will help us to analyze and reproduce the problem. Please upload required file to our ftp-server. The instructions will be given to your in our support system.

Thank you for you cooperation.

Regards.
Posts: 23
Registered: 02.05.2010
12.06.10 18:41:42
To: Vlad


Could you give me a link to the ftp-server so I can upload it.
Posts: 2396
Registered: 29.01.2012
14.06.10 12:11:59
To: phongtien4


Hello,

I've provided the link and uploading instructions to your personally in our support system. Please login into it with your e-mail and password and check the instructions.

Regards.
Posts: 23
Registered: 02.05.2010
17.06.10 12:17:27
To: Vlad


Thank you for the instructions.

When I click on the link to the FTP server it says 530 User avsuser2007 cannot log in.

How do I fix this?
Posts: 2396
Registered: 29.01.2012
21.06.10 06:47:45
To: phongtien4

Hello,

Sorry for the delay.

If you have troubles uploading the file to our FTP server, we advise you to download a special program that will help you to perform the task. The program is called FileZilla Client and can be downloaded here:
http://filezilla-project.org

Please find the details in our support system.

Best regards.
Posts: 23
Registered: 02.05.2010
26.06.10 13:09:08
To: Vlad


When I click connect, it gives me an error message

Response: 331 Password required for avsuser2007.
Command: PASS ***********
Response: 530 User avsuser2007 cannot log in.
Error: Critical error
Error: Could not connect to server
Attached files:
Posts: 2396
Registered: 29.01.2012
28.06.10 06:06:17
To: phongtien4

We are sorry for the inconvenience occured.

Unfortunately, we don't what the problem may be there, as our ftp server works for other users normally.

Could you please share your files on any fileshare source, for example www.filefactory.com?

Regards.
Posts: 2396
Registered: 29.01.2012
30.06.10 01:15:22
To: phongtien4


The error which you get connecting to our FTP server may occur because you copy/pasted the password for ftp server with a gap. Try typing the password, not copying and pasting it.
Posts: 23
Registered: 02.05.2010
Posts: 2396
Registered: 29.01.2012
01.07.10 23:53:54
To: phongtien4


Sorry, but we asked the folders CLIPINF, PLAYLIST with all files from them and also the short sample from your m2ts video. You can extract this short example extracted with special utility provided to you in our support system. To upload CLIPINF, PLAYLIST folders with the files you can zip them into archive file.

Regards.

P.S. We would really appreaciate if you contact us via support system about such technical issues (such as uploading, etc.), it would really allow us to assist you better and quicker.
Posts: 23
Registered: 02.05.2010
02.07.10 10:07:59
To: Vlad


Please ignore the files I posted last time, use these

PLAYLIST FOLDER
http://www.mediafire.com/?zz3zazin4wz

CLIPINF FOLDER
http://www.mediafire.com/?y4mdhnyng4m

MOVEOBJECT
http://www.mediafire.com/?yyumozjuwz2

INDEX
http://www.mediafire.com/?gbnmokzmmmz

SAMPLE MTS
http://www.mediafire.com/myfiles.php
Posts: 2396
Registered: 29.01.2012
05.07.10 01:08:34
To: phongtien4

Hello,

Thank you we have downloaded the files, excepting m2ts sample - there is no file under this link - http://www.mediafire.com/myfiles.php.

Regards.
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