Good morning.

My computer is Windows XP.

I'm using a "non-activated" version of AVS Video Converter 6.3 to try to convert a 206 MB .mov file into:

DVD PAL Good Quality (GQ 90/162 min. at 1 DVD/DL DVD Disc)

I've tried several times but AVS Video Converter crashes about quarter way through.

Attached, is a screenshot of the "Advanced >> File Information" panel prior to commencing a conversion.

Also attached is a screenshot of AVS Video Converting crashing when in the "Aspect Correction" panel.
In this instance, I simply moved the dial of the little preview screen.
When it got to approximately one quarter way through, the program crashed.

Your advice would be appreciated. Thanks.

Best Wishes,

PRODOS
Melbourne, Australia

To: prodos@prodos.com


To solve the problem please follow the instructions which have been sent to you via our support system.

Vlad:

To solve the problem please follow the instructions which have been sent to you via our support system.

Vlad has been working with me to troubleshoot the problem.

I'll report here on the outcome once we're finished.

Best Wishes,

PRODOS