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Posts: 3
Registered: 12.07.2009
12.07.09 18:53:39
When converting from MP4 to MP3, Converter does not do anything, Time laspe shows time, but does not convert file.
Administrator
Posts: 1786
Registered: 22.01.2009
13.07.09 00:40:25
To: JD90Proof

Are you using the latest version of AVS Audio Converter (5.1.1.380)?
Please could you zip and attach this file here, so that we could do some testing.

Thank you in advance
Posts: 3
Registered: 12.07.2009
14.07.09 10:27:23
To: nadin
Tes I am using the Updated version [ 5.1.1.380 ].

Also, I tried using the AVS Disc Creator to burn a Data DVD, and it got almost finished and then gave me a Serv. Error. and I am as well running the updated verision of it as well.

Thank you for your help
Attached files:
Administrator
Posts: 1786
Registered: 22.01.2009
15.07.09 02:01:00
To: JD90Proof

Unfortunately, the file you have attached cannot be opened. Please upload it to our FTP server. The instruction will be sent to you on the support page.

JD90Proof:
Also, I tried using the AVS Disc Creator to burn a Data DVD, and it got almost finished and then gave me a Serv. Error. and I am as well running the updated verision of it as well.
This issue is being discussed in the following thread. In case it persists when you use a different disc for burning, please send us the .log files. The path for these files is specified in the thread mentioned.

Regards
Posts: 3
Registered: 12.07.2009
15.07.09 11:47:24
To: nadin

I cannot open the link that you have sent me to upload the file. My Internet support cannot open FTP: sites.
Is there any other way I can send this, I really need this program for work, I am looking around now for another program to continue my work.
Thank you
Administrator
Posts: 1786
Registered: 22.01.2009
15.07.09 22:30:54
To: JD90Proof

There is. The details have been sent to you on the support page.

Regards
Posts: 1
Registered: 08.06.2010
08.06.10 11:18:58
To: JD90Proof

same thing here..will not convert mp4 to any other format not even mp3!
Posts: 2396
Registered: 29.01.2012
10.06.10 12:05:07
To: gsflippo@gci.net

Hello,

As far as I know our support manager Victoria has already been working with you on the problem in our support system. Please follow her advices.

Best regars.
Posts: 2
Registered: 02.09.2010
24.11.10 05:37:05
I have an activated version (6.1 Audio Converter) that is updated and been uninstalled/ reinstalled.... when I try to convert music files to mp3 or any other format it does not remove the voice overlay demo yet says conversion is done. I was told to do individual downloads of programs by support and then activate, all I should have had to do was convert them to another type (mp4) then to whatever I wanted it in (mp3) and it still will NOT remove "AVS AUDIO DEMO"
Attached files:
Posts: 2396
Registered: 29.01.2012
26.11.10 05:05:48
To: ms911

Hello,

As far as I know our support manager Tanya, has already given you a solution for the problem in our support system. Please check her reply. I'm sure she will solve the problem.

Regards.
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