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Posts: 5
Registered: 17.05.2009
21.05.09 00:32:48
Hello Nadine

Thanks for the reply to the problem I am having with the video converter.
I did as you suggested and completely removed the avs4you software from the computer and from the registry, then downloaded the newest version to try but it still gets to .24 percent and then gives the same memory errors I told you about before. I can get the older version to work but cannot get this newest version to co-operate.

Let me know what you think

Best regards
Administrator
Posts: 1786
Registered: 22.01.2009
21.05.09 00:42:13
To: buzzy

Please attach screenshots showing the errors that you get. Also specify size and number of dvr-ms files you convert at once and the preset you select. Try converting files of any other formats. Does this problem persist with dvr-ms files only?

Thank you in advance for the information
Posts: 5
Registered: 17.05.2009
22.05.09 16:19:52
To: nadin


Here are the pics of the file I am trying to convert the converter settings and the memory error messages.
Attached files:
Posts: 5
Registered: 17.05.2009
22.05.09 16:22:53
To: nadin



Also this problem and the error messages occur on all files I try to convert no matter which format I select.
Administrator
Posts: 1786
Registered: 22.01.2009
25.05.09 01:26:49
To: buzzy

Thank you for the screenshots.
After you click OK in Application Error window, do you get a standard Windows message asking if you would like to send a report? If yes, could you please attach a screenshot of this window and the report.

Hope to hear from you soon
Posts: 5
Registered: 17.05.2009
26.05.09 06:16:51
To: nadin


I have tried again to convert and get the memory error messages but I do not get the pop-up asking if I want to send the error report to Microsoft.

thanks for continuing to try and fix this problem.
Administrator
Posts: 1786
Registered: 22.01.2009
27.05.09 00:23:49
To: buzzy

We are releasing a new version of AVS Video Converter in June, so that'd be great if you waited for the update. In case the problem persists with the new version, you will be able to send a bug report to us (this option will be implemented) which will help our developers to clear up and correct the problem.

Thank you for your patience and sorry for the inconvenience
Posts: 5
Registered: 17.05.2009
27.05.09 06:34:45
To: nadin



OK and thanks for trying to resolve this issue, I look forward to the update. Until then I will remove all of the new stuff and use the older version that works.

thanks
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